Esmeralda Ceja
Wood Dale,IL
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Highly desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Guest Advocate/Cashier
Target
Wood Dale, IL
11.2021 - Current
- Maintained up-to-date knowledge of store promotions and advertised items.
- Resolved customer complaints in a professional manner.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Answered customer inquiries regarding store policies and procedures.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
Cashier
Franks fresh Market
Wood Dale, IL
08.2021 - 10.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
Cosmetology Education
Technology Center of DuPage
Addison, IL12-2023
High School Diploma -
Fenton High School
Bensenville, IL05-2023
Skills
- Guest Relations
- Complaint Handling
- Information Protection
- Customer Service
- Computer Skills
- Product Sales
- Returns processing
Languages
Spanish
Professional
Timeline
Guest Advocate/Cashier
Target
11.2021 - Current
Cashier
Franks fresh Market
08.2021 - 10.2021
Cosmetology Education
Technology Center of DuPage
High School Diploma -
Fenton High School