Esmeralda Chan
Portland,OR
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Brand Ambassador Team Lead
TEAM Enterprise Marketing
06.2023 - Current
- Increased customer engagement through interactive product demonstrations and personalized interactions.
- Analyzed consumer trends to inform targeted marketing strategies for reaching specific demographics or markets.
- Developed strong relationships with retail partners, resulting in improved product placement and increased sales opportunities.
- Implemented creative problem-solving techniques when faced with challenges or obstacles in promoting brand awareness or achieving other objectives.
- Collaborated closely with product development teams to provide feedback on consumer preferences, resulting in iterative improvements to products or services offerings.
Brand Ambassador
Premier Planning & Promotions
10.2019 - Current
- Uncovered brand advocacy opportunities by engaging, educating and building rapport with customers
- Relayed information and maintained strong communication links between consumers, marketing team, and management
- Answered common and advanced customer questions based on extensive knowledge of product, market and competitors
- Monitored and collaborated with a diverse group of team members
- Maintained state certifications
- Complied with OLCC's safe alcohol serving protocols and regulations
- Prevented intoxication tactics and deescalation with intoxicated guests
- Complied with strict sanitation standards
- Remained flexible to cater to fluctuating coverage needs
Brand Ambassador
Geometry Global
02.2018 - 12.2021
- Represented Beam-Suntory Portfolio in a positive light at private and public brand events
- Built rapport and acted as liaison between customers, vendors, account managers and the marketing team
- Gathered event photos, customer feedback and compiled an extensive summary report
- Adhered to company safety training, State law and Oregon liquor Control regulations
- Created positive experiences when interacting with guest to generate loyal consumers
- Offered customers information about products, services, prices and special offers
- Served as primary point of contact for customer inquiries and questions
- Recommended new potential products to management by collecting consumer information and analyzing consumer needs
- Adhered to strict uniform and appearance standards
Promotional Model/ Brand Specialist
US Event Management
03.2012 - 12.2019
- Participated in photoshoots to promote brand awareness
- Adhered to strict company appearance standards
- Engaged potential customers with conversations, product demonstrations and sample distribution
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
- Examined identification cards to identify minors, expired, non valid and counterfeit identifications
- Identified intoxicated consumers and firmly suspended alcohol service
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Documented, deescalated and resolved customer complaints
Education
General Education Diploma -
Portland Community College
Portland, Oregon09.2005
Skills
- Customer Service
- Team Collaboration
- Computer Proficiency
- OLCC Certification
- MAST Certification
- Incident Reporting
- Public Speaking
- Teamwork and Collaboration
- Safety training
- Bilingual
- Conflict resolution techniques
- Strong interpersonal skills
Languages
Spanish
Native or Bilingual
Timeline
Brand Ambassador Team Lead
TEAM Enterprise Marketing
06.2023 - Current
Brand Ambassador
Premier Planning & Promotions
10.2019 - Current
Brand Ambassador
Geometry Global
02.2018 - 12.2021
Promotional Model/ Brand Specialist
US Event Management
03.2012 - 12.2019
General Education Diploma -
Portland Community College
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