Esmeralda Cortez

• Assisted customers with policy questions, billing questions , and coverage updates.
• Processed insurance quotes, applications, and policy changes .
• Answered calls and scheduled appointments for agent review.
• Documented customer interactions and maintained organized account records.
• Explained policy options and supported needs-based coverage recommendations.
• Coordinated claim-related follow-up and communicated status updates clearly.
• Recommend coverages and new products based on clients needs

Assisted clients with daily routines , accompanied them to doctors appointments and medications

Drove them to supermarkets , helped them get their daily meals prepared.

Helped with showers and getting changed into their clothes .

Was there for emotional support and encouragement.

• Assisted clients with bathing, grooming, and dressing while preserving dignity and comfort.
• Monitored vital signs and reported changes in condition to family or healthcare providers.
• Prepared meals and supported prescribed nutrition, hydration, and medication routines.
• Provided mobility assistance, transfers, and fall-prevention support throughout daily activities.