Jessica Wright
Modesto,CA
Summary
Extensive experience in customer service and customer facing positions with 5 years of management experience. Passionate about growth and improvement in areas of responsibility, including revenue, efficiency and employee development. Desired to take on new challenges. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives
Overview
10
10
years of professional experience
Work History
Agent Team Member
State Farm
Livermore, CA
12.2022 - Current
- Provided excellent customer service while managing multiple tasks simultaneously.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Responded to customer inquiries and problems to promote great service.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Analyzed customer needs and provided best options, upselling products and services.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
In-home Expert
AT&T Wireless
San Ramon, CA
12.2021 - 07.2022
- Learned customer needs and desires to suggest specific product options.
- Maintained positive working relationship with fellow staff and management.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Performed sales consultations and educated clients on products and services.
- Conducted cold calling to gain new business
- Generated ideas, built strategies, leverage resources, and share information that creates an effective search process for new customers
Branch Manager
Hertz Car Rental
Tracy , CA
09.2014 - 12.2021
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Identifies and assesses talent to fill Intermediate level to difficult to fill positions.
- Works with the hiring managers to generate ideas, build strategies, leverage resources, and share information that creates an effective search process
- Select, train, supervise, and develop staff to ensure consistent high levels of customer service through the timely delivery of accurate information and timely processing of transactions
- Disciplined employees to encourage compliance with company policies and procedures
- Gathers market intelligence on competitors
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Established and built customer relationships through targeted outreach and initiatives.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Supported outside sales force in servicing and obtaining new business.
- Assists with developing tracking systems, metrics, and reports to demonstrate successful lead generation of candidates throughout the different stages of candidate sourcing
Education
Bachelor of Arts - Ethnic And Minority Studies
California State University Fullerton
Fullerton, CA05.2012
Skills
- Good Work Ethic
- Reliable & Trustworthy
- People Skills
- Organizational Skills
- Critical Thinking
- Customer Service
- Planning & Organizing
- Problem Resolution
- Supervision & Leadership
- Team Building
- Client Relationship Building
- Customer follow-up
- Account Management
- Client Relations
Timeline
Agent Team Member
State Farm
12.2022 - Current
In-home Expert
AT&T Wireless
12.2021 - 07.2022
Branch Manager
Hertz Car Rental
09.2014 - 12.2021
Bachelor of Arts - Ethnic And Minority Studies
California State University Fullerton