Esmeralda Estrada
Tynan,TX
Summary
Adept at fostering strong customer relationships and enhancing quality of life for clients, I excelled in roles at USPS and healthcare settings. Leveraging dependability and mail distribution expertise, I improved service delivery and training processes. My proactive approach and prioritization skills drove significant performance improvements, showcasing my ability to meet and exceed employer expectations.
Overview
27
27
years of professional experience
Work History
Rural Mail Carrier
USPS
08.2008 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
Home Health Aide
Regional Home Health
01.2006 - 09.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
CNA
Palm Real Nursing Home
01.1998 - 10.2003
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Sale Clerk
Dollar General Market
01.2000 - 06.2001
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
Education
Graduate -
Skills
- Dependability
- Load Balancing
- Prioritization
- Observation
- Mail distribution
- Weather Preparedness
- Package handling
- Safe Driving
- Mail-sorting and delivery sequence
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Rural Mail Carrier - USPS
08.2008 - Current
Home Health Aide - Regional Home Health
01.2006 - 09.2018
Sale Clerk - Dollar General Market
01.2000 - 06.2001
CNA - Palm Real Nursing Home
01.1998 - 10.2003
Mathis High School - Graduate ,
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