Esmeralda Flores
Silver Spring,Maryland
Summary
Friendly Insurance Verification Specialist promoting a background in keeping sensitive patient data confidential while maintaining knowledge of Medicaid and private policy benefits. Possessing great relationship building and communication skills. Looking to tackle new challenges with a company that values dynamic skills and a strong work ethic.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Dental Implant Center Of Rockville
Silver Spring, MD
04.2023 - 09.2023
- Updated patient and insurance data and input changes into company computer system.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
Front Desk Student Assistant
Towson University Department of Kinesiology
Towson, MD
09.2021 - 05.2023
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Dentist Front Desk Assistant
Shining Stars Pediatric Dentistry
Washington, DC
05.2022 - 08.2022
- Verified insurance before appointments to flag chart to discuss discrepancies with patients.
- Collected information from patients, parents and guardians about dental care and issues of concern.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Crew Leader
Domino's Pizza
Silver Spring, MD
03.2021 - 11.2021
- Delegated daily tasks to team members to optimize group productivity.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
- Hired and trained new and current staff members to handle various work tasks.
Education
Bachelor of Science - Molecular Biology
Towson University
Baltimore, MD01.2025
Hospitality and Tourism - Hospitality Administration And Management
Thomas Edison High School of Technology
Silver Spring, MD06.2021
Skills
- Fluent in English and Spanish
- Experience with Excel
- Hospitality services
- Insurance Plan Verification
- Communication and Interpersonal Skills
- Crew Scheduling
- New Hire Training
Certification
- ServSafe Food Protection Manager Certification
- Financial Coordinator Certification
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Insurance Verification Specialist
Dental Implant Center Of Rockville
04.2023 - 09.2023
Dentist Front Desk Assistant
Shining Stars Pediatric Dentistry
05.2022 - 08.2022
Front Desk Student Assistant
Towson University Department of Kinesiology
09.2021 - 05.2023
Crew Leader
Domino's Pizza
03.2021 - 11.2021
Bachelor of Science - Molecular Biology
Towson University
Hospitality and Tourism - Hospitality Administration And Management
Thomas Edison High School of Technology
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