Senaida Arteaga
Chicago,IL
Summary
Friendly and enthusiastic Receptionist with [10] years of specialization in a medical office setting. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. I work well with others.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
22
22
years of professional experience
Work History
Insurance Verification Specialist
Schwab Rehabilitation Hospital
05.2015 - 01.2025
- Verified insurance coverage and benefits for patients, ensuring accurate billing processes.
- Reviewed patient information for compliance with insurance requirements and regulations.
- Collaborated with medical staff to facilitate timely authorization of services and procedures.
- Communicated with healthcare providers to clarify insurance details and resolve discrepancies.
- Led training sessions on new insurance protocols, enhancing team knowledge and performance.
- Ensured timely referrals for specialty care or diagnostic tests by verifying coverage and obtaining necessary pre-authorizations.
- Process referrals received on a daily basis.
- Demonstrated expertise in various insurance plans, including HMOs, PPOs, and government-sponsored programs, ensuring accurate verification for diverse client populations.
- Pre-certify charts for new patients.
- Streamlined the verification process with meticulous attention to detail, ensuring accurate data entry and documentation.
Receptionist
Medicina General
03.2009 - 05.2015
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Schedule appointments and maintain and update appointment calendars.
- File and maintain records.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
- Receive payment and record receipts for services.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Complete insurance or other claim forms.
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Arrange hospital admissions for patients.
- Perform various clerical or administrative functions, such as ordering and maintaining inventory and supplies.
Assistant Manager
TCF Bank
04.2003 - 01.2009
- Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter.
- Network within communities to find and attract new business.
- Plan, direct, or coordinate the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance departments, or credit departments.
- Prepare financial or regulatory reports required by laws, regulations, or boards of directors.
- Oversee the flow of cash or financial instruments.
- Review collection reports to determine the status of collections and the amounts of outstanding balances.
- Submit delinquent accounts to attorneys or outside agencies for collection.
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
- Order a supply of cash to meet daily needs.
- Count, verify, and post armored car deposits.
- Receive and count daily inventories of cash, drafts, and travelers' checks.
- Identify transaction mistakes when debits and credits do not balance.
- Prepare work schedules for staff.
Education
High School Diploma -
Benito Juarez High School
Chicago, IL06-1999
Skills
- Bilingual fluent in Spanish and English
- Typing at 45 wpm
- Familiar with most computer programs such as word and excel
- Insurance coverage verification
- Attention to detail
- Communication and interpersonal skills
- 10 year of customer service experience
Languages
Spanish
Native or Bilingual
Timeline
Insurance Verification Specialist
Schwab Rehabilitation Hospital
05.2015 - 01.2025
Receptionist
Medicina General
03.2009 - 05.2015
Assistant Manager
TCF Bank
04.2003 - 01.2009
High School Diploma -
Benito Juarez High School