Summary
Work History
Education
Skills
Languages
Timeline
Generic
Esmeralda Flores

Esmeralda Flores

Chicago,IL

Summary

Proven leader with a track record of enhancing customer experience at Dollar General by implementing strategic changes, boosting store performance significantly. Skilled in problem-solving and customer service, adept at fostering customer relationships and driving engagement. Demonstrates a strong ability to analyze sales data and manage teams effectively, ensuring operational excellence.

Work History

Assistant Store Manager

Dollar General
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Caregiver

A Helpers Heart Home Care
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Self-motivated, with a strong sense of personal responsibility.

Caregiver House Manager

Self Employed
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.

Senior Caregiver

Cross Smith
  • Maintained clean, safe, and well-organized patient environment.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
  • Offered companionship and kindness to elderly patients.
  • Maintained accurate documentation of patient care activities for regulatory compliance purposes.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
  • Assisted patients with daily living activities, ensuring their safety and wellbeing.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
  • Supported mobility needs of patients by assisting with transfers, ambulation, and positioning techniques.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Completed regular check-ins and progress report for each client.

Janitorial Team Lead

B & B Management Services
  • Monitored staff performance and provided feedback to drive productivity.
  • Assisted in hiring new staff members by conducting interviews, assessing qualifications, and providing training on company policies and procedures.
  • Conducted regular performance evaluations for each team member, providing constructive feedback to foster professional growth and development within the organization.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
  • Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
  • Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
  • Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
  • Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Ensured timely completion of tasks by delegating responsibilities efficiently among team members based on individual abilities.
  • Addressed customer concerns promptly and professionally, resolving issues in an efficient manner.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Developed and implemented staff recognition programs to motivate and reward employees.
  • Led a team of janitors to deliver consistent, high-quality services across multiple facilities.
  • Ensured timely completion of all assigned tasks by effectively delegating responsibilities among team members based on individual strengths and skills sets.

Hospital Housekeeper

Mercy Hospital
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Performed deep-cleaning tasks on a regular basis to maintain optimal cleanliness levels throughout the entire facility.
  • Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
  • Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
  • Contributed to efficient hospital operations by promptly responding to housekeeping requests and emergencies.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Ensured compliance with safety regulations and protocols, minimizing accidents and hazards in the workplace.
  • Supported patient care by promptly cleaning and preparing rooms for new admissions, reducing wait times.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Improved patient satisfaction by maintaining a clean and comfortable hospital environment.
  • Supported patient privacy by adhering to strict confidentiality policies and procedures when working in sensitive areas of the hospital.
  • Participated in safety drills and emergency preparedness exercises, ensuring readiness to respond effectively in high-pressure situations.
  • Demonstrated attention to detail while inspecting completed work tasks, ensuring all areas met established cleanliness standards.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.

Subteacher

Head Start
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

Tecnica 104
Morelia Mexico
06.1997

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Customer relations

Languages

Spanish
Native or Bilingual

Timeline

Assistant Store Manager

Dollar General

Caregiver

A Helpers Heart Home Care

Caregiver House Manager

Self Employed

Senior Caregiver

Cross Smith

Janitorial Team Lead

B & B Management Services

Hospital Housekeeper

Mercy Hospital

Subteacher

Head Start

Tecnica 104

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Esmeralda Flores