Summary
Overview
Work History
Education
Skills
Timeline
Generic

ESMERALDA FRAIRE

Cactus,TX

Summary

Highly motivated with a strong desire to take on new challenges. Possessing a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Expert use in customer service and management, devoted to giving every customer a positive and memorable experience. Dedicated to learning, growing, and succeeding. Enthusiastic with attention to detail and excellent organizational skills, dependable and driven. Seeking an opportunity to expand skills and contribute to company success. Known for being hardworking, ethical, detail-oriented, reliable, and organized. Ready to take on challenges in any position using problem-solving and task prioritizing skills to help the team succeed. Highly dependable with an excellent background of quick and effective performance.

Overview

3
3
years of post-secondary education
9
9
years of professional experience

Work History

FSQA-Beef modernization sorter

JBS
07.2024 - Current
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Generated reports detailing findings and recommendations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Frequently inspected production area to verify proper equipment operation.
  • Observed and identified pathology.
  • Disposed and held product contaminants.

Owner/operator

Alejandras botanical candles
05.2018 - Current
  • Developed business plan and budget that outlined strategies for enhancing profitability.
  • Analyzed market trends and customer feedback to identify opportunities for growth.
  • Managed daily operations of the business.
  • Created targeted marketing strategies that increased brand visibility and drove revenue growth.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Negotiated contracts with clients for products or services rendered by the company.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Identified potential risks associated with operations in order to minimize liabilities.
  • Established pricing models that balanced competitiveness with profitability goals.
  • Set pricing structures according to market analytics and emerging trends.
  • Established long-term customer relationships through exceptional service and effective issue resolution.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
  • Balanced and organized products for transportation to prevent damage during movement.
  • Tracked and documented driving hours and fuel usage for timely reporting and analysis.
  • Read and interpreted maps to determine vehicle routes.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Provided top product shipment delivery quality control, eliminating downtime and maximizing revenue.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Responded to incoming calls and emails, delivering customer support for product inquiries and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Managed inbound calls, chats, and emails to ensure efficient customer service and support.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Provided customers with information on special pricing opportunities and explained company services.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Developed creative concepts and strategies for content creation that aligned with brand goals.
  • Created content across multiple platforms, including video, audio, and written formats.
  • Produced original audio-visual material using equipment such as cameras and editing software.

FSQA TECH.(MANAGMENT SUPPORT)

Tyson Foods
Amarillo, Texas
04.2020 - 06.2024
  • Ensured compliance with food safety regulations and standards.
  • Managed quality control processes, ensuring product compliance and enhancing customer satisfaction.
  • Developed and implemented Quality Assurance programs and procedures, ensuring adherence to industry standards and improving overall product quality.
  • Monitored and evaluated product quality throughout production process.
  • Conducted routine inspections of production areas to verify cleanliness and sanitation protocols were followed.
  • Conducted food safety inspections of retail and wholesale food establishments to ensure compliance with local, state, and federal health regulations.
  • Inspected raw materials, in-process products, finished goods, and packaging components for conformance to established specifications.
  • Reviewed documents related to food safety such as HACCP plans, sanitation schedules, temperature logs, ingredient lists, and labels.
  • Reviewed documents for HACCP plans, SOPs, SDSs, CTAs, to ensure accuracy prior to distribution.
  • Verified that product labels were accurate and in accordance with government regulations.
  • Analyzed data collected during testing to determine root cause of failure.
  • Investigated customer complaints regarding product quality or safety, identifying root causes and implementing corrective actions.
  • Implemented corrective action plans when needed based on audit findings or customer feedback.
  • Developed corrective action plans with facility operators to resolve any violations found during inspections.
  • Monitored the implementation of corrective action plans by conducting follow-up visits.
  • Notified facility management of any non-compliance issues identified during inspections.
  • Analyzed test results and prepared detailed reports outlining findings.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Maintained accurate records of all inspections and tests performed.
  • Tracked product trends to identify potential improvements and suggested changes.
  • Monitored on quality control data to check compliance with product specifications.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Recorded data from testing activities into a computer database system.
  • Performed sampling tests for bacteria levels in products or surfaces.
  • Attended training sessions related to new developments in food safety regulations or inspection protocols.
  • Coordinated with other departments such as Production, Manufacturing, R&D, Engineering and Maintenance regarding food safety matters.
  • Evaluated incoming raw materials for quality assurance purposes.
  • Monitored production processes to ensure products met established specifications.
  • Reviewed batch records for compliance prior to product release.
  • Processed and analyzed safety topics such as HACCP principles, GMPs, Food Allergens, Document test results according to company policies and procedures for traceability purposes.
  • Reviewed recipe plans to identify and resolve concerns with ingredients in advance of major production activities.
  • Reported non-conforming results and trends to supervisor for corrective action.
  • Reviewed recipe plans to identify and resolve concerns with ingredients in advance of major production activities.

Education

High School Diploma -

Palo Duro High School
Amarillo, TX
08.2016 - 01.2020

Some College (No Degree) - Nursing Science

Amarillo College
Amarillo, TX

Skills

  • Customer Service
  • Quality Control
  • Revenue Generation
  • Performance Improvement
  • Sales Tracking
  • Department Oversight
  • Employee Development
  • Inventory Management
  • Data Management
  • Administrative Management
  • Schedule Management
  • Quality Assurance
  • Resource Allocation
  • Financial Oversight
  • Customer Service Management
  • Price Structuring
  • Data analytics
  • Business Growth Initiatives
  • Performance Improvements
  • Revenue Growth
  • Special Promotions Planning
  • Mathematical reasoning
  • Budget Control
  • Business Marketing
  • Waste Management and Reduction
  • Needs Assessment
  • Customer Relations
  • Product marketing
  • Inventory Tracking and Management
  • Sales Oversight
  • Inventory Control
  • Market and Competitor Research
  • Budgeting and Cost Control
  • Recycling Organization and Management
  • Profit and Loss Accountability
  • Relationship Building
  • Revenue Forecasting
  • Budget Development
  • Business Leadership
  • Performance Evaluations
  • Strategic Planning
  • Assignment Delegation
  • Marketing Tactics
  • Sales Leadership
  • Marketing
  • Operations Management
  • Program Creation and Implementation
  • Cash flow management
  • Business Development
  • Contract oversight
  • Communication skills
  • Client Service
  • Consulting
  • Design Coordination
  • Contract Negotiation Expertise
  • Territory and Account Oversight
  • Investor Relations
  • Sales Monitoring
  • Product and Service Knowledge
  • Sales Management
  • Promotion strategy
  • Google Drive
  • Quality Controls
  • Quality Inspection
  • Safe Equipment Operation
  • Flexibility and Adaptability
  • First Aid/CPR
  • Food Storage
  • Safe Food Handling
  • Order Review
  • Proper Food Temperatures
  • Team Oriented
  • Strong Work Ethic
  • Flexible Schedule
  • Interpersonal Skills
  • Food Handling Standards
  • Inventory Management
  • Food Processing
  • Knife Use
  • Digital scheduling
  • Food and Safety Standards
  • Sanitation Procedures
  • Supply Inventory Management
  • Quick Response
  • Maintenance and Repair
  • Problem Solving
  • Predicting Time Efficiency
  • Multitasking
  • Attention to Detail
  • Food Inspection
  • Disease Understanding
  • Public Speaking
  • Organizational Skills
  • Microsoft Office
  • Organization and Time Management
  • Collaboration
  • Scheduling
  • Food safety compliance
  • Training program development
  • Quality Control
  • Data Entry
  • Production and Processing
  • Documentation Skills
  • HACCP Execution
  • Research
  • Critical Thinking
  • Hazard Identification
  • Risk analysis
  • Root Cause Analysis
  • Hazardous Waste Management
  • Boning
  • Sanitary Standards
  • USDA Classifications
  • Curing Facilities
  • Retail Cuts
  • Waste Reduction
  • Meal Identification
  • Meal Processing
  • Meal Cutting
  • Food operations
  • Food Safety
  • Food Preservation
  • Processing Equipment Proficiency
  • Food Presentation
  • Safety Practices
  • Sanitation Procedures
  • Recordkeeping and Bookkeeping
  • Computer Application Knowledge
  • Following Regulations
  • Strong Team Member
  • Finish Training Skills
  • Product Specifications
  • Production Experience
  • Packing Expertise
  • Assembly Line Experience
  • Workplace Safety
  • Debriefing
  • Temperature Checks
  • Specialty Cuts
  • Food Safety and Sanitation
  • Health Code Compliance
  • Health and Safety Regulations
  • Punctual and Dependable
  • Physical Stamina
  • Equipment Inspection
  • Production Reports
  • Good Manufacturing Practices
  • Work Area Sanitation
  • Vacuum Packing
  • Equipment Monitoring
  • Work Order Interpretation
  • Verbal Communication
  • Quality Inspections
  • Specification Reading
  • Delivers Exceptional Customer Service
  • Quality Assurance and Control
  • Ingredient Inspection
  • Engaging Personality
  • Cultural Awareness
  • Computer Skills
  • Project Planning
  • Analytical and Critical Thinking
  • Social awareness
  • Microsoft Word
  • Active Listening
  • Excellent time management
  • Product knowledge
  • Flexible
  • Stocking and replenishing
  • Approachable
  • Creative problem solving
  • Detail-oriented
  • Critical thinking
  • Strong interpersonal skills
  • Self-motivated
  • Strong verbal communication
  • Safety practices
  • Data analysis
  • Extremely quick learner
  • Meat Processing Techniques
  • Fast-paced
  • Product labeling
  • Package labeling
  • General housekeeping
  • ES Implementation
  • Performance monitoring
  • Ability maintenance
  • Multitasking Abilities

Timeline

FSQA-Beef modernization sorter

JBS
07.2024 - Current

FSQA TECH.(MANAGMENT SUPPORT)

Tyson Foods
04.2020 - 06.2024

Owner/operator

Alejandras botanical candles
05.2018 - Current

High School Diploma -

Palo Duro High School
08.2016 - 01.2020

Some College (No Degree) - Nursing Science

Amarillo College

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ESMERALDA FRAIRE