Hi, I’m
Esmeralda Martínez Gonzalez
Sterling,CO
Summary
High-energy employee ready to empower team members with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. I am successful at keeping customer, business and staff needs balanced and in line with targets. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Consistently recognized for hard work, attention to detail and goal achievement. Reliable Shift Leader with 4+ years retail industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Resourceful and upbeat nature. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
2
years of professional experience
Work History
Ace HardwareSterling, CO
Shift Lead
03.2022 - Current
Job overview
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
Home DepotSterling, CO
Floor Sales Specialist
08.2021 - 04.2022
Job overview
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
McDonaldsSterling, CO
Shift Lead
08.2019 - 10.2020
Job overview
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Conducted hourly inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Goal Academy High SchoolVirtual
03.2018
Hinkley High SchoolAurora, CO
2016
Skills
- Food Safety and Sanitation
- Corrective Actions
- Administration and Reporting
- Managing Operations and Efficiency
- Customer Loyalty
- Team Member Motivation
- Heavy Machinery Operation
- Performance Goals
- Effective Listening and Communication
- Dropping Safe Cash
- Guest Relations / Satisfaction
- Goal Attainment
- Safe Work Practices
- Operation Monitoring
- Job Assignments
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead
Ace Hardware
03.2022 - Current
Floor Sales Specialist
Home Depot
08.2021 - 04.2022
Shift Lead
McDonalds
08.2019 - 10.2020
Goal Academy High School
Hinkley High School
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