Vanessa Gonzales
Madera,CA
Summary
Results-driven healthcare professional with leadership experience in a fast-paced Emergency Department setting. Recognized for strong work ethic,compassion, adaptability and the ability to lead with empathy while creating a positive environment for both patients and staff. Friendly and dependable individual with 8 years of healthcare experience dedicated to delivering exceptional patient care, supporting team success, and making a meaningful difference in the lives of patients and families during some of their most vulnerable moments while continuing to grow professionally and expand my skills within the healthcare field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Patient Care Technician
Madera Community Hospital
Madera, CA
01.2025 - Current
- Established performance metrics for employees, setting clear expectations and driving continuous improvement in the Emergency Room department
- Managed scheduling for emergency department personnel
- Utilized Microsoft Excel to design spreadsheets for efficient data management
- Evaluated employee performance regularly, providing constructive feedback and developing growth plans when necessary
- Conducted regular audits of Emergency Room inventory to prevent shortages of essential supplies during critical situations.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Prepared detailed audit reports, highlighting findings and recommendations for process improvements.
- Managed filing system, entered data and completed other clerical tasks.
Emergency Clinical Technician/Unit Secretary
Sanit Agnes Medical Center
Fresno, CA
09.2022 - 12.2025
- Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
- Improved patient satisfaction with compassionate bedside manner and clear communication skills.
- Worked with physicians and nurses in patience care excellence.
- Assisted in the training of new Clinical Technicians through mentorship and demonstrating best practices in clinical settings.
- Streamlined patient data management by accurately recording information in electronic health records.
- Provided emotional support to patients and families, aiding in better overall healthcare experiences.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Patient Care Technician/Ward Clerk
Madera Community Hospital
Madera, CA
03.2017 - 12.2022
- Administered first aid treatment and life support to care for sick or injured individuals.
- Applied orthopedic devices like traction and OCL splints.
- Safely transported patients by wheelchair, stretcher or bed to other units.
- Assisted with resuscitation, CPR and emergency airway procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring and non-invasive blood pressure monitoring systems and preformed EKG's.
- Received, recorded and addressed incoming and outgoing communication via telephone.
- Completed skilled administrative work to support all team members and departments requirements.
- Organized paperwork such as charts and reports for staff and patient needs.
- Increased departments productivity by transferring patients daily to numerous of facilities. Organized in arranging proper transportation for patients via ambulance, air lifting etc.
Education
High School Diploma -
Madera South High School
Madera, CA05-2013
Medical Assisting -
San Joaquin Valley College
Madera CA05-2015
Skills
- Blingual-Spanish
- Administrative support
- Scheduling
- Excel spreadsheets
- Inventory management
- Data organization
- Internal auditing
- Unit administration
- Recruitment
- Clinical staff management
- Training and mentoring
Certification
- First Aid/CPR Certified
Timeline
Lead Patient Care Technician
Madera Community Hospital
01.2025 - Current
Emergency Clinical Technician/Unit Secretary
Sanit Agnes Medical Center
09.2022 - 12.2025
Patient Care Technician/Ward Clerk
Madera Community Hospital
03.2017 - 12.2022
High School Diploma -
Madera South High School
Medical Assisting -
San Joaquin Valley College