Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esmeralda Gracia

Mission

Summary

Dependable professional with strong customer service and communication skills. Proven ability to enhance customer satisfaction through innovative problem-solving and effective multitasking.

Experienced healthcare professional with a solid background in compliance and emergency response. Known for delivering compassionate care and maintaining accurate health records while ensuring high standards of service and support.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

16
16
years of professional experience
2003
2003
years of post-secondary education

Work History

MEC

Senture
McAllen
2025.05 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.

. Answering incoming and outgoing calls

School nurse assistant

La Joya ISD
La Joya
2009.08 - 2024.05
  • Administered first aid and medications to students in accordance with district policies.
  • Conducted health screenings to identify potential health issues among students.
  • Collaborated with teachers and staff on student health concerns and care plans.
  • Maintained accurate health records and documentation for compliance purposes.
  • Educated students on nutrition, hygiene, and wellness practices during classroom sessions.
  • Liaised with parents regarding student health issues and necessary interventions.
  • Responded to emergency situations with appropriate medical interventions and care protocols.

Education

Nurse

San Antonio College
San Antonio, TX
2004.06 - 2005.05

Continental Academy
15327 N.W. 60th Avenue, Room 235, Miami Lakes, FL , FL

Skills

  • Customer service
  • Healthcare compliance
  • Emergency response
  • Record maintenance
  • Customer satisfaction
  • Remote office availability
  • Communication
  • Quality assurance
  • Dependable and responsible
  • Multitasking Abilities
  • Clerical support
  • Data entry
  • Public speaking
  • Verbal communication
  • Analytical thinking

Languages

English
Professional
Spanish
Professional

Timeline

MEC

Senture
2025.05 - Current

School nurse assistant

La Joya ISD
2009.08 - 2024.05

Nurse

San Antonio College
2004.06 - 2005.05

Continental Academy
Esmeralda Gracia