Deborah Moreno

Coordinated member engagement initiatives to improve participation and satisfaction.

Supervised day-to-day operations for Nation Safe Driver, ensuring accuracy and efficiency.

• Collaborated with diverse coworkers to resolve product and service issues effectively.
• Contributed innovative solutions that enhanced team performance and outcomes.
• Partnered with cross-functional teams to meet organizational objectives and drive success.

• Educated clients on policy features and claims processes to enhance understanding and confidence in their coverage.
• Guided clients in selecting tailored insurance policies to meet their specific needs and preferences.
• Conducted needs assessments to identify coverage gaps, providing tailored solutions for optimal protection.

• Diagnosed hardware and software issues for Vizio products effectively.
• Troubleshot customer inquiries related to software and hardware issues.
• Assisted customers with technical issues over the phone.

• Supervised staff of 15 to 25 in collection department, enhancing operational efficiency.
• Developed strategies that improved employee morale, motivation, and engagement levels.
• Provided coaching and mentoring to staff members, fostering professional growth.

• Delivered exceptional customer service by promptly addressing inquiries and effectively resolving issues to enhance customer satisfaction.
• Managed high call volumes while maintaining professionalism and composure, contributing to a positive customer experience.
• Developed effective sales techniques, consistently exceeding personal targets.
• Supported supervisor with daily duties as lead representative, ensuring smooth operations and team accountability.

• Assisted in managing daily store operations and staff scheduling.
• Trained new employees on customer service and operational procedures.
• Handled inventory and balanced cash with sales receipts.

• Managed customer accounts to secure timely payments on outstanding balances, improving overall cash flow.
• Documented customer interactions and payment agreements in system, facilitating efficient follow-up and resolution.
• Communicated with clients via phone and email regarding payment arrangements.
• Reviewed account histories to identify overdue payments and follow-up actions.
• Educated customers on payment processes and settlement options, enhancing understanding and compliance.

• Monitored team performance, identifying development needs to enhance skills and support.
• Facilitated meetings to discuss team goals, challenges, and achievements regularly.
• Assisted in recruitment efforts by participating in candidate interviews and evaluations.
• Guided, coached, and mentored staff members to foster professional growth and team cohesion.
• Actively participated in recruitment efforts by interviewing potential candidates.
• Managed team of 15 employees, ensuring productivity through effective oversight and support.

• Facilitated onboarding for new employees by providing training and resources to ensure smooth integration.
• Organized and managed office supplies and inventory to maintain optimal stock levels.
• Monitored and maintained inventory levels of office supplies, placing orders to ensure availability.
• Compiled monthly expenditure reports for departmental budget review purposes.

• Assessed customer credit histories to establish eligibility for credit products, aiding informed lending decisions.
• Informed customers about credit policies, terms, and benefits of financial products, enhancing their understanding and decision-making.
• Entered relevant information into company's computer system, ensuring data accuracy for credit evaluations.