Summary
Overview
Work History
Education
Skills
Timeline
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Damien Patino

Phoenix,Arizona

Summary

Adaptable young man with knowledge of conflict resolution, customer communications and order processing. Aiming to take my abilities to successfully be apart of your company and go to the next level of effencicey . Frequently praised as diligent by my peers, I can be relied upon to help members in a fast and efficient matter. I can keep the store/member running in a smooth pace with giving the members a wonderful family like experience. I take my job very seriously and give everyone the same energy and professionalism that they should receive. Im an all around hard worker with excellent communication skills and dedication to keep moving forward even if I’m feeling down or in the wrong, I've had many experiences in person and dealing with customer's from all around such as on the phone, I would be willing to be taught new things and be happy to learn new abilities.

Overview

3
3
years of professional experience

Work History

MEC Service

Desert Financial Credit Union
02.2024 - 09.2024
  • Increased team productivity with effective communication and collaboration strategies.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Optimized resources through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
  • Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with members.

Experience Specialist

Desert Financial Credit Union
05.2023 - 02.2024
  • Developed strong relationships with clients, leading to increased trust and repeat business.
  • Aligned team objectives with organizational goals, resulting in an increased level of overall success and employee engagement.
  • Reduced operational expenses by implementing process improvements, automation tools, and resource optimization techniques to help members with financial solutions fit for them.
  • Employee development initiatives such as mentorship programs, skills training workshops, and performance evaluations designed for continuous growth opportunities.

Cashier Trainer

Smashburger
11.2021 - 04.2023
  • Trained new cashiers by demonstrating procedures for exchanging money, checking guests out and interacting with customers
  • Assisted managers with store training to promote smooth operations
  • Refunded customers and helped customers with any problems with their order
  • Arranged and replenished displays and merchandise racks to maintain store appearance
  • Provide a family like experience and keep the customers satisfied and comfortable while dinning in
  • Promoted promos by selling new food items added to the menu
  • Enforced store safety and cleanliness standards, reducing hazards
  • Provided efficient and courteous service to customers
  • Resolved and de-escalated issues to address customer concerns
  • Maintained inventory and store visual presentation to meet customer needs
  • Built and maintained positive working relationships with co-workers
  • Helped customers locate merchandise
  • Continuously stocked and keep the store updated with merchandise and promo options

Cashier/stocker

Sprouts Farmers Market
05.2021 - 11.2021

Education

High School Diploma -

Betty Fairfax Highschool
Phoenix, Arizonna
12.2020

Skills

  • Customer Relations
  • Sales Activities
  • Employee Motivation
  • Cash Handling
  • Team Contribution
  • Multi-Tasking Skill
  • Time Management
  • New Hire Training
  • Customer Satisfaction
  • Member engagement
  • Quick thinking

Timeline

MEC Service

Desert Financial Credit Union
02.2024 - 09.2024

Experience Specialist

Desert Financial Credit Union
05.2023 - 02.2024

Cashier Trainer

Smashburger
11.2021 - 04.2023

Cashier/stocker

Sprouts Farmers Market
05.2021 - 11.2021

High School Diploma -

Betty Fairfax Highschool

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Damien Patino