Esmeralda Guerra
Brownsville,TX
Summary
Dynamic administrative professional with a proven track record at Southwest Key Programs, excelling in customer service and meticulous recordkeeping. Adept at managing human resources functions and enhancing workflow efficiency. Bilingual and self-motivated, I foster strong interdepartmental communication and support team development, ensuring optimal organizational performance.
Overview
17
17
years of professional experience
Work History
Admin
Southwest Key Programs- Casa Padre
10.2018 - 03.2025
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Background checks, I-9s, applications for volunteers and contractors
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
Branch Assistant
Select Staff
01.2017 - 12.2017
- Maintained accurate records of transactions, ensuring compliance with company policies and financial regulations.
- Worked closely with upper management on special projects that allowed our branch to better serve our clients'' needs
- Recurring and screening potential employees
- Drug and vision screenings
- I-9s and application processes
- Orientations
- Aided in staff training initiatives, sharing knowledge and expertise to build a stronger workforce.
- Collaborated with other team members to deliver exceptional service, fostering a positive work environment.
PHC Supervisor
Home Care Services
01.2008 - 01.2017
- Optimized resource allocation by analyzing patient needs and assigning staff members accordingly.
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed individual patient needs and preferences.
- Maintained strict adherence to state regulations, industry standards, and organizational policies regarding patient care provision and documentation practices.
- Ensured timely completion of care plans for all patients through diligent monitoring and proactive follow-ups with providers.
- Increased employee retention rates by addressing concerns promptly while offering competitive compensation packages based on merit and performance achievements.
Education
Medical Office Specialist - Medical Office Specialist
Kaplan College
Brownsville, TX05.2003
High School Diploma -
Simon Rivera High School
Brownsville, TX08.1992
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Microsoft Word/ Excel
- Judgement and decisions making
- Bilingual
- Self Motivated
- Organizations skills and abilities
- Work well with other/ great people skills
Timeline
Admin
Southwest Key Programs- Casa Padre
10.2018 - 03.2025
Branch Assistant
Select Staff
01.2017 - 12.2017
PHC Supervisor
Home Care Services
01.2008 - 01.2017
Medical Office Specialist - Medical Office Specialist
Kaplan College
High School Diploma -
Simon Rivera High School
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