Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Esmeralda Guido

Chicago,IL

Summary

Friendly and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate individual with strong organizational skills. Ready to help team create a safe and inclusive environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
11.2023 - Current
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Used POS system to accurately enter orders and process payments.
  • Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
  • Promoted additional items with beverages, increasing store sales.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Supported training efforts for new hires, sharing knowledge of coffee-making techniques and customer service standards. Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.

Intern

Crisis Nursery
08.2023 - 12.2023
  • Provided emergency crisis care to children aged birth to six.
  • Actively participated in professional development opportunities, staying current on best practices for child care and enhancing caregiving skills.
  • Was dedicated to theprevention of child abuse and neglect by providing 24-hour emergency care and support.
  • Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Fostered emotional development by providing support, guidance, and encouragement during challenging situations.
  • Interacted with families by phone, email, or in person to provide information.
  • Supported cognitive development with age-appropriate learning materials and engaging educational games.
  • Created status reports on operational activities.
  • Resolved conflicts between team members regarding scheduling or task assignments.
  • Provided administrative support to internal departments.

Resident Advisor

University Of Illinois At Urbana-Champaign Housing
08.2021 - 05.2022
  • Managed administrative duties; incident reports, maintenance requests, budgeting, maintenance requests, and room transfers.
  • Served in an on-call rotation to ensure safety, security, and policy enforcement within the residential area.
  • Responded to emergency and non-emergency situations, mentored students, and provided advice on any academic and personal concern.
  • Designed and conducted programs on diversity, chemical abuse, personal development relationships, and academic performance on a community, departmental, and large-scale level.
  • Supported personal needs of residents dealing with diverse conditions.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Developed strong relationships with residents, fostering a supportive and inclusive living community.

Food Pantry Volunteer

Immaculate Conception Five Holy Martyrs Parish
08.2017 - 08.2021
  • Organized, sorted and stored donations in orderly systems to minimize waste.
  • Helped visitors pick out food items from donations.
  • Streamlined donation intake process by efficiently sorting incoming contributions according to category needs.

Education

Bachelor of Science - Community Health

University of Illinois At Urbana-Champaign
Champaign, IL
05.2025

Skills

  • Graphic Design
  • Relationship Building
  • Adaptable and Creative
  • Hospitality and Professionalism
  • Time Management
  • Performance Improvements
  • Reliable and Dependable
  • Conflict Resolution

Certification

  • Mandated Reporter - Department of Children and Family Studies (DCFS)
  • Sudden Infant Death Syndrome Training - Illinois Department of Human Services (IDHS)
  • Stewards of Children - Anderson & Associate, Academy of General Dentistry
  • Certified [Barista]

Languages

Spanish
Native or Bilingual

Timeline

Barista

Starbucks
11.2023 - Current

Intern

Crisis Nursery
08.2023 - 12.2023

Resident Advisor

University Of Illinois At Urbana-Champaign Housing
08.2021 - 05.2022

Food Pantry Volunteer

Immaculate Conception Five Holy Martyrs Parish
08.2017 - 08.2021

Bachelor of Science - Community Health

University of Illinois At Urbana-Champaign

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Esmeralda Guido