Manager
Carolina Taqueria
06.2019 - 04.2024
- Accomplished multiple tasks within established timeframes.
Esmeralda Herrera Navarrete
Kingsburg,CA
Work History
Ulta Beauty Warehouse Associate
Spherion Staffing
11.2023 - 01.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
Administrative Clerk
Fratelli Beretta Usa
01.2025 - Current
- Coordinated daily correspondence and communication among departments, enhancing information flow.
- Facilitated document preparation and filing, improving organizational efficiency and retrieval speed.
- Processed and entered customer orders efficiently into order management system.
- Trained new staff on order entry procedures and system navigation.
- Completed accurate order entry and data verification.
- Supported team members during peak times, balancing workload within the department efficiently.
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
- Assisted in training new hires, sharing best practices for efficient order entry procedures.
- Reduced order discrepancies by diligently verifying and correcting input data.
- Resolved customer issues with empathy and professionalism, addressing concerns promptly.
- Communicated with customers to address order inquiries, changes and cancellations.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Focused on continuous improvement in personal performance metrics such as speed, accuracy, and error rate.
- Developed strong relationships with key accounts, providing personalized service while managing their orders seamlessly from start to finish.
- Participated in team meetings aimed at improving overall departmental efficiency and effectiveness.
- Coordinated with shipping department to ensure timely fulfillment of orders.
Shipping and Receiving Clerk
OK Produce
10.2018 - 04.2019
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
BDC Representative
Fahrney Automotive Group
02.2018 - 08.2018
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
Education
- Criminology, GED
Fresno City College
Fresno, CA2014
High School Diploma -
Selma High School
Selma, CA06.2013
Skills
- Complex Problem-Solving
- Oracle Retail
- Teamwork and Collaboration
- Virtualization Technologies
Languages
Spanish
Native or Bilingual
Timeline
Administrative Clerk
Fratelli Beretta Usa
01.2025 - Current
Ulta Beauty Warehouse Associate
Spherion Staffing
11.2023 - 01.2024
Manager
Carolina Taqueria
06.2019 - 04.2024
Shipping and Receiving Clerk
OK Produce
10.2018 - 04.2019
BDC Representative
Fahrney Automotive Group
02.2018 - 08.2018
- Criminology, GED
Fresno City College
High School Diploma -
Selma High School