Esmeralda Jacuinde
Laguna Niguel ,CA
Summary
Dynamic Admissions Coordinator with a proven track record at Victoria Healthcare & Rehab Center, excelling in client relations and process management. Enhanced the admissions process through strategic collaboration and optimized communication, ensuring compliance and improving patient eligibility verification. Recognized for strong organization and a hospitable approach, fostering a welcoming environment for families.
Overview
4
4
years of professional experience
Work History
Admissions Coordinator
Victoria Healthcare & Rehab Center
03.2023 - Current
- Provided exceptional customer service during phone and email interactions with prospective patients and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Completed preliminary paperwork for incoming and outgoing patients.
- Reviewed applications and transcripts to verify patient eligibility and compliance with admissions criteria.
Certified Nursing Assistant
Palm Terrace Healthcare & Rehab Center
04.2021 - 03.2023
- Provided exceptional customer service during phone and email interactions with prospective patients and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Completed preliminary paperwork for incoming and outgoing patients.
- Reviewed applications and transcripts to verify patient eligibility and compliance with admissions criteria.
Education
Mission Viejo High School
Mission Viejo, CA01.2020
Skills
- Strong organization
- Client relations
- Medical admissions processes
- Process management
- Good bedside manner
- Hospitable and friendly
Languages
Spanish
Native or Bilingual
Timeline
Admissions Coordinator
Victoria Healthcare & Rehab Center
03.2023 - Current
Certified Nursing Assistant
Palm Terrace Healthcare & Rehab Center
04.2021 - 03.2023
Mission Viejo High School