Esmeralda Jasso Zapien

BOH Shift Leader

Chick-fil-a

Manahawkin, United States

09.2022 - Current

Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Monitored and maintained equipment to ensure operational efficiency.
Scheduled staff shifts, considering peak times and individual availability.
Implemented strategies to take advantage of new opportunities.
Monitored employee performance and provided feedback for improvement.
Monitored employee performance to ensure compliance with company policies and procedures.
Adhered to all health code regulations while preparing food items for customers.
Assisted in the development and implementation of new operational procedures.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Assisted general manager with operations game plan and company initiatives implementation.
Maintained an organized work environment by delegating tasks to staff as needed.
Upheld company standards and compliance requirements for operations.
Determined consumer needs to provide products and services appealing to larger market.
Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Coached team members to increase productivity and reduce workplace accidents.
Trained new employees on company policies, operational procedures, and customer service standards.
Maintained cleanliness and organization of the work area to uphold company standards.
Worked closely with human resources to support employee management and organizational planning.
Created plans to propose solutions to problems related to efficiency, costs or profits.
Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Ensured staff was properly trained on all aspects of their job duties, including safety protocols.