1
Language
5
years of professional experience
Retail leader with a strong background in store operations, staff scheduling, inventory management, and customer service. Skilled at coaching teams, resolving customer concerns, and monitoring sales performance to keep service goals on track. Focused on improving efficiency and delivering a strong customer experience.
Work History
Retail Store Manager
3 Years- Oversaw daily operations, maintaining high standards of store functionality.
- Coordinated staff schedules and managed inventory, enhancing store operations.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues.
Assistant Store Manager
2 Years 6 Months- Resolved customer concerns regarding AT&T wireless services and devices, improving customer satisfaction.
- Coached retail associates on wireless plans and devices, enhancing customer service capabilities.
- Monitored sales performance and adjusted team focus on service priorities.
Education
High School Diploma
Skills
Retail operations
Staff scheduling
Inventory management
Sales forecasting
Sales analytics
POS systems
Cash handling
Languages
Spanish
Professional
Timeline
Retail Store Manager
AT&T
11.2023 - CurrentRead More
Assistant Store Manager
AT&T
05.2021 - 11.2023Read More
Fredericksburg High School
High School Diploma
Read More