Esmeralda Luna Medina
Antioch,CA
Summary
Dynamic and bilingual professional with a proven track record in hospitality and retail management, notably at Staples, The Office Supply Superstore. Eager to make the most of everyday by helping others and getting that to do list done! Recognized for delivering exceptional customer service and efficiently managing operations. Committed to improve overall customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Serendipity
Concord, CA
11.2019 - 05.2020
- Coordinated with the team resulting in faster order delivery.
- Regularly maintained dining areas.
- Efficiently managed table orders, ensuring timely and accurate service.
- Delivered meals using large trays to accommodate many plates at a time.
- Enhanced dining experience through attentive allergy and dietary accommodations.
Shift Leader
The Habit Burger Grill
Walnut Creek, CA
10.2020 - 11.2022
- Managed order processing and ensured accurate To-Go packaging.
- Prepared meals efficiently, maintaining high food quality.
- Maintained cleanliness in the kitchen and dining areas.
- Facilitated customer satisfaction by addressing needs promptly.
- Ensured all third-party delivery services were accurate.
- Collaborated with kitchen staff to prevent any and all cross-contamination.
Cashier
Que Onda!
Walnut Creek, CA
07.2021 - 10.2021
- Prepared and maintained fresh food daily.
- Applied attention to detail in preparation according to customers' demands.
- Individually packed condiments to be ready to serve
- Regular kitchen upkeep.
Hostess
Red Robin
Concord, CA
08.2022 - 11.2022
- Welcomed and bid farewell to patrons, fostering a friendly atmosphere.
- Collected and organized customer details, ensuring accurate reservations.
- Seated guests efficiently ensuring a steady flow.
- Gathered feedback from dinners after meals to improve service quality.
- Maintained the cleanliness of the entryway and outdoor areas.
Associate
Halloween Outlet
Concord, CA
09.2023 - 11.2023
- Assisted customers with size selection, enhancing the shopping experience and satisfaction.
- Ensured all items had security tags, reducing theft and loss.
- Efficiently stocked inventory, maintaining product availability and organization.
- Worked closely with management to ensure store readiness for the holiday season.
- Coordinated with the team to optimize the store layout.
Shift Leader/Price Auditor
Staples, The Office Supply Superstore
Pleasant Hill, CA
11.2022 - Current
- Managed staff breaks, ensuring workflow.
- Maintained detailed financial records, preventing discrepancies.
- Implemented store opening and closing procedures.
- uploading print tasks at the request of patrons
- Coordinating with both colleagues and patrons to facilitate the order production of print tasks.
- Conduct a quality inspection on print orders, implementing a high standard.
- Oversee USPS mail intake and assure compliance with regulations.
- Created shipping labels upon customer demand, and applied attention to detail in submitting logistics report.
- Staged furniture section, improving layout and product selection.
- Supervised unloading of new deliveries, assuring no discrepancies.
- Processing returns of damaged items to the warehouse, and sending recycling to facilities.
- Supervised all weekly price tag updates, reducing errors and fulfilling all companies' standards.
- Responsible for accurately scanning store tags.
Education
High School Diploma -
Mt. Diablo
Concord, CA06-2020
Skills
- Bilingual
- Fast learner
- patient
- Team collaboration
- Dependable
- Cash handling
- Table setting knowledge
- Hospitality
- Inventory management
- Food safety
- Attention to detail
- Multitasking
- Loss prevention
- Quality assurance
- Retail display setups
- Self-Directed
Certification
Servsafe Food Handler issued October 2021
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
Currently learning bartending skills
Timeline
Associate
Halloween Outlet
09.2023 - 11.2023
Shift Leader/Price Auditor
Staples, The Office Supply Superstore
11.2022 - Current
Hostess
Red Robin
08.2022 - 11.2022
Cashier
Que Onda!
07.2021 - 10.2021
Shift Leader
The Habit Burger Grill
10.2020 - 11.2022
Waitress
Serendipity
11.2019 - 05.2020
Servsafe Food Handler issued October 2021
High School Diploma -
Mt. Diablo
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