Dynamic and bilingual professional with a proven track record in hospitality and retail management, notably at Staples, The Office Supply Superstore. Eager to make the most of everyday by helping others and getting that to do list done! Recognized for delivering exceptional customer service and efficiently managing operations. Committed to improve overall customer experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Serendipity
Concord, CA
11.2019 - 05.2020
Coordinated with the team resulting in faster order delivery.
Regularly maintained dining areas.
Efficiently managed table orders, ensuring timely and accurate service.
Delivered meals using large trays to accommodate many plates at a time.
Enhanced dining experience through attentive allergy and dietary accommodations.
Shift Leader
The Habit Burger Grill
Walnut Creek, CA
10.2020 - 11.2022
Managed order processing and ensured accurate To-Go packaging.
Prepared meals efficiently, maintaining high food quality.
Maintained cleanliness in the kitchen and dining areas.
Facilitated customer satisfaction by addressing needs promptly.
Ensured all third-party delivery services were accurate.
Collaborated with kitchen staff to prevent any and all cross-contamination.
Cashier
Que Onda!
Walnut Creek, CA
07.2021 - 10.2021
Prepared and maintained fresh food daily.
Applied attention to detail in preparation according to customers' demands.
Individually packed condiments to be ready to serve
Regular kitchen upkeep.
Hostess
Red Robin
Concord, CA
08.2022 - 11.2022
Welcomed and bid farewell to patrons, fostering a friendly atmosphere.
Collected and organized customer details, ensuring accurate reservations.
Seated guests efficiently ensuring a steady flow.
Gathered feedback from dinners after meals to improve service quality.
Maintained the cleanliness of the entryway and outdoor areas.
Associate
Halloween Outlet
Concord, CA
09.2023 - 11.2023
Assisted customers with size selection, enhancing the shopping experience and satisfaction.
Ensured all items had security tags, reducing theft and loss.
Efficiently stocked inventory, maintaining product availability and organization.
Worked closely with management to ensure store readiness for the holiday season.
Coordinated with the team to optimize the store layout.