Esmeralda Mace
Sioux Falls,SD
Summary
Recent University of South Dakota graduate with a BBA in Marketing and hands-on experience in team leadership, promotional planning, customer engagement, and daily business operations. An outgoing and highly organized professional with a proven ability to train employees, solve problems, and create positive customer experiences. Eager to bring strong communication, creativity, and leadership skills to a marketing or business-focused role.
Overview
3
3
years of professional experience
Work History
Bar Manager
Leo's Sports Bar and Grill
Vermillion, SD
05.2024 - Current
- Led bar staff, trained new hires, and enforced disciplinary actions to maintain a professional work environment.
- Managed liquor inventory records and purchase documentation to support effective budgeting.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Monitored bartender performance to ensure prompt and courteous service for all customers.
Barista Shift Lead
Scooter's Coffee
Vermillion, SD
09.2023 - 02.2026
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Maintained cleanliness and organization of the coffee shop environment.
- Participated in team meetings with managers to discuss goals, strategies, and objectives related to operations.
- Identified opportunities for improvement within the store's processes or procedures.
Education
BBA - Marketing
University of South Dakota
Vermillion, SD05-2026
Skills
- Inventory management
- Sales forecasting
- Promotional planning
- Employee training
- Team building
- Customer service
- Marketing strategies
- Effective communication
Timeline
Bar Manager
Leo's Sports Bar and Grill
05.2024 - Current
Barista Shift Lead
Scooter's Coffee
09.2023 - 02.2026
BBA - Marketing
University of South Dakota