Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Esmeralda Martinez

Bristow,VA

Summary

A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Concierge

Brightview Senior Living
Fair Oaks, VA
01.2023 - Current
  • Performed administrative duties such as filing paperwork related to concierge service transactions.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Arranged special accommodations for guests to enhance visitor experiences.

Special Service Lead

Home Depot
Manassas, VA
07.2021 - 01.2022
  • Monitor and assess the work of other service desk employees to improve customer experience
  • Plan and organize the workspace, hours, and shift assignments
  • Participate in periodic annual reviews with store management
  • Perform routine tasks such as replenishing supplies and getting merchandise ready for shipment
  • Assign different leads to routes and ensure they meet daily quotas
  • Check work at the end of each day and handle any problems or complaints
  • Monitored customer feedback regarding special services, identified areas for improvement, and developed action plans accordingly.
  • Created reports summarizing performance metrics associated with specific programs offering specialized assistance.

Service Desk Associate

Home Depot
Manassas, VA
01.2021 - 06.2021
  • Processing transactions
  • Answering customer questions (telephone and in person)
  • Facilitating willcall-pick up

Education

Bachelor of Science - Civil And Infrastructure Engineer

George Mason University
Fairfax, VA
01-2026

Diploma -

Westfield HighSchool
06.2020

Skills

  • Communications
  • Leadership/Teamwork
  • Problem-Solving
  • Fast Learner
  • Microsoft Office skills
  • AutoCAD
  • Civil 3D
  • Following Direction
  • Active Listening
  • Creative Thinking
  • Strong Work Ethic

References

Rebecca Garcia-Ramirez

Repairs coordinator for the PuroClean offices of springfield and warrenton

Phone Number: 571-989-8149

Email: rebecca.garia123@outlook.com

Linda Walliams

MOD Home Depot

Phone Number: 703-362-4069

Timeline

Concierge

Brightview Senior Living
01.2023 - Current

Special Service Lead

Home Depot
07.2021 - 01.2022

Service Desk Associate

Home Depot
01.2021 - 06.2021

Bachelor of Science - Civil And Infrastructure Engineer

George Mason University

Diploma -

Westfield HighSchool

Similar Profiles

CREATE PROFILE
Esmeralda Martinez