Isamar Kemp
Student
Los Angeles,CA
Summary
I am a guest-oriented service representative with experience in restaurant as well as hotel hospitality and tourism. Also, a self-starter with a strong record of providing valuable service to all guests. In addition, I'm a motivated representative with an engaging personality and flexible approach. Upbeat, friendly and great at anticipating guests needs to facilitate enjoyable guest experiences.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Concierge
The Ritz Carlton Marina Del Rey
Marina Del Rey, CA
08.2017 - 10.2019
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
- Maintained concierge notes to provide visitors with access to relevant local information.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Maintained cleanliness.
- Provided all guests with an organized breakfast, lunch, dinner and dessert set up.
Restaurant Waitress
California Pizza Kitchen
Marina Del Rey, CA
06.2015 - 06.2017
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Participated in sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Created genuine relationships with guests to ensure their experience was beyond their expectations and they're left looking forward to returning.
Resturaunt Waitress
Baja Cantina
Venice, CA
05.2013 - 05.2015
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Met with chef to review daily specials and menu changes.
- Informed customers about daily and seasonal specials.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used cash registers and credit card machines to cash out customers.
Resturaunt Host
The Terrace
Venice, CA
11.2012 - 04.2013
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
Education
High School Diploma -
Venice High School
Venice, CA 09.2016 - 06.2019
No Degree - Communications
Santa Monica College
Santa Monica, CA 05.2001 -
Skills
Guest accommodations
Guest services
Reservations management
Travel coordination
Hospitality service expertise
Telephone etiquette
Communications
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Concierge
The Ritz Carlton Marina Del Rey
08.2017 - 10.2019
High School Diploma -
Venice High School
09.2016 - 06.2019
Restaurant Waitress
California Pizza Kitchen
06.2015 - 06.2017
Resturaunt Waitress
Baja Cantina
05.2013 - 05.2015
Resturaunt Host
The Terrace
11.2012 - 04.2013
No Degree - Communications
Santa Monica College
05.2001 -