Luis Robles
New York,NY
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
18
18
years of professional experience
Work History
Concierge
Battery Pointe Condo.
10.2009 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed tenant inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored cameras to proactively address any and all situations
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Created welcoming and comfortable environment for guests.
- Logging and sorting for all apt packages and dry cleaning
Assistant General Manager
Maracas Mexican Bar And Grill
09.2005 - 06.2007
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Institute of Collaborative Education
New York, NY06.2002
Skills
- Compassionate Care
- Accommodations
- Telephone etiquette
- Guest accommodations
- Guest experiences
Languages
Spanish
Native or Bilingual
Timeline
Concierge
Battery Pointe Condo.
10.2009 - Current
Assistant General Manager
Maracas Mexican Bar And Grill
09.2005 - 06.2007
High School Diploma -
Institute of Collaborative Education
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