Esmeralda Martinez

• Thoroughly trained in a fast-paced pain management extern site. Assisted in examination and treatment of patients under the direction of a physician. Interviewed patients, measured vital signs (i.e., pulse rate, temperature, blood pressure, weight, and height) and recorded information on patients' charts. Assisted in both the front and back office, all while following HIPAA guidelines. Assisted with translating for patients in Spanish and English.
• 250 Externship Hours Completed

Answering phones and scheduling appointments.

Greeting patients and updating their medical records
Filing insurance forms and handling billing/coding for insurance purposes

Taking and recording vital signs

Explaining treatment procedures and medication instructions to patients, handling prescription refills under supervision

Greet customers, answer questions, provide assistance with their purchases, bag purchases, handle returns and exchanges, resolve customer complaints, operate cash register systems to process sales transactions, scan items, and calculate totals, handle different payment methods and ensure accuracy in transactions