Morgan Taylor
Valdosta,United States
Summary
Seasoned Customer Service Representative with 4 years of experience in providing exceptional service and support. Skilled in active listening, issue resolution, and maintaining customer satisfaction across various communication platforms. Seeking to contribute expertise to a dynamic customer service team.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
SGMC
11.2022 - Current
- As a dedicated Patient Care Technician at SGMC, I provided compassionate and efficient care to a diverse patient population, assisting with daily living activities and ensuring patient comfort
- My responsibilities included performing vital sign checks, collecting specimens, and administering EKGs, while also maintaining a clean and safe environment
- I adeptly managed patient documentation and supported the healthcare team with various clinical tasks, contributing to the delivery of high-quality patient care
- My role required effective communication skills to interact with patients, families, and medical staff, as well as the ability to respond promptly to patient needs and emergencies, upholding the standards of SGMC
Work From Home Customer Service Representative
Walmart
09.2022 - 05.2024
- Delivered high-quality customer service by effectively resolving issues and ensuring client satisfaction
- Managed inbound calls efficiently, minimizing wait times and enhancing customer experience
- Communicated product and service information to fulfill customer inquiries and support requirements
Work From Home Customer Service Representative
EleadOne
11.2020 - 09.2022
- Resolved customer inquiries efficiently, ensuring swift escalation of complex issues to appropriate supervisory personnel for prompt resolution
- Maintained a high level of service excellence, managing a significant daily volume of customer interactions with a consistent and positive demeanor
- Accurately recorded call details and customer feedback in the CRM database, contributing to the improvement of account management and customer service practices
Correctional Officer
Valdosta State Prison
11.2019 - 11.2021
- Maintained a secure and orderly environment within Valdosta State Prison by overseeing inmate activities, conducting regular security checks, and enforcing institutional policies to ensure the safety of all staff and inmates
Customer Service Representative
Dole
07.2019 - 11.2020
- Delivered high-quality customer service by effectively resolving issues and ensuring client satisfaction
- Managed inbound calls efficiently, minimizing wait times and enhancing customer experience
- Communicated product and service information to fulfill customer inquiries and support requirements
Education
High School Diploma - Education and Training
Mcintosh Academy
Darien, GA06.2012
Skills
- Customer Satisfaction
- Forward-Thinking Strategies
- Addressing Customer Needs
- Resolving Concerns
- Answering Telephone Calls
- Advising and Assisting Customers
- Responding to Customer Requests
- Providing Customer Support
- Active Listening Skills
- Problem-Solving Skills
- Escalating Issues to Supervisor
- Maintaining Positive Attitude Towards Customers
- Documenting and Detailing Calls and Complaints
- Addressing Account Discrepancies
- Placing Outbound Customer Service Calls
Additional Information - Career Highlights
Built and delivered dozens of training programs for new and current staff, 5+ years Delegating and coaching cross functional teams
Timeline
Patient Care Technician
SGMC
11.2022 - Current
Work From Home Customer Service Representative
Walmart
09.2022 - 05.2024
Work From Home Customer Service Representative
EleadOne
11.2020 - 09.2022
Correctional Officer
Valdosta State Prison
11.2019 - 11.2021
Customer Service Representative
Dole
07.2019 - 11.2020
High School Diploma - Education and Training
Mcintosh Academy