Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esmeralda Marzan Alba

Plainfield,NJ

Summary

Dynamic and results-oriented professional with a proven track record in office administration and customer service. Excelled at Farmacos Del Norte by discreetly handling sensitive information and streamlining daily operations. Demonstrated exceptional organizational skills and verbal communication, enhancing customer satisfaction and workplace efficiency. Expert in managing financial transactions and customer relations, achieving a significant improvement in client follow-up success.

Overview

8
8
years of professional experience

Work History

Secretary

Farmacos Del Norte
04.2024 - 01.2025
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.

Customer Service Cashier

Farmacia Chris Andrew
01.2017 - 12.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Cleaner

Farmacia Chris Andrew
01.2017 - 11.2024
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.

Accountant

Don Emilio Sandwich
10.2019 - 12.2019
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.

Education

GED -

Infotep
Dominican Republic
12-2021

High School Diploma -

Instituto Tecnologico Mexico
Dominican Republic
05-2017

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Secretary

Farmacos Del Norte
04.2024 - 01.2025

Accountant

Don Emilio Sandwich
10.2019 - 12.2019

Customer Service Cashier

Farmacia Chris Andrew
01.2017 - 12.2024

Cleaner

Farmacia Chris Andrew
01.2017 - 11.2024

GED -

Infotep

High School Diploma -

Instituto Tecnologico Mexico

Similar Profiles

CREATE PROFILE
Esmeralda Marzan Alba