Summary
Overview
Work History
Education
Skills
Security Clearance
Awards
Training
Languages
Timeline
Generic

Esmeralda Mendez

Concord,NC

Summary

  • Excellent innovative problem-solving skills with the ability to anticipate and solve issues and concerns before they occur or become critical
  • Strong leadership, management, and decision-making experience with the ability to build relationships and partnerships, and collaborate with all levels across the business
  • Highly skilled in maintaining confidence and composure while working under pressure in dynamic, complex, and challenging environments; self-motivated with the ability to prioritize, multitask, meet deadlines, and adapt to work environment with multiple priorities and strict timelines
  • Experience providing executive summary reports and statistical studies to senior executives.
  • Ability to drive process improvement strategies and effective change management from concept to execution to streamline business processes.
  • Highly organized and detail-oriented with the ability to deliver multiple strategic initiatives simultaneously.
  • Experience identifying and escalating risk, issues, and deficiencies, and implementing procedures that adhere to compliance obligations.
  • Experience leading complex initiatives, projects, and programs requiring cross-functional coordination across distinct business functions to achieve organizational goals.
  • Experience in designing and conducting various organizational training and awareness programs.
  • Personable Recruiter with solid background in talent acquisition, employee relations and performance management. Skilled in utilizing data and analytics to push strategic HR initiatives. Strong analytical skills and committed to implementing HR policies and procedures.

Overview

16
16
years of professional experience

Work History

Recruiter (Expert Badge) - Recruiting & Retention

Army National Guard
10.2016 - Current
  • Advise and collaborate with senior leadership and staff to implement best practices for compliance operations, marketing, analytics, solution delivery, and talent acquisition strategy.
  • Implemented a sustainable marketing strategy and standards for benchmarking.
  • Partner with senior leadership, center of influence (COI), center of excellence (COE), and state officials to build and nurture relationships.
  • Establish innovative solutions to manage identified issues and control gaps.
  • Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.

Probation and Parole Officer / ACE Team/ Extradition Officer

North Carolina Department of Public Safety
09.2017 - 03.2024
  • Managed high-risk cases with exceptional care and vigilance, minimizing potential threats to public safety.
  • Testified in court proceedings as an expert witness on behalf of assigned caseloads, providing valuable information for judicial decisions.
  • Enhanced public safety by effectively supervising and monitoring parolees'' activities and compliance with court-ordered conditions.
  • Collaborated with law enforcement agencies to apprehend violators, leading to a significant decrease in recidivism rates.
  • Conducted regular field visits to verify compliance with curfew restrictions and other court-ordered conditions.
  • Utilized motivational interviewing techniques when engaging with clients, eliciting genuine commitment towards personal growth and change.
  • Conducted thorough pre-release investigations, ensuring seamless transition from incarceration to community reintegration.
  • Developed comprehensive case plans for parolees, resulting in improved rehabilitation outcomes.
  • Maintained accurate records of client interactions and progress updates, supporting data-driven decision-making processes.
  • Improved overall agency effectiveness by participating in regular training programs focused on evidence-based practices.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.

Certified Nursing Assistant

Woodland Hill Rehabilitation Services
09.2008 - 10.2016
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.

Associate Professional/Intake Specialist

Triad Therapy Mental Health Center
03.2013 - 07.2014
  • Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
  • Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
  • Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
  • Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
  • Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
  • Implemented self-care practices for personal wellbeing and modeled healthy coping strategies for clients to emulate in their own lives.
  • Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
  • Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.

Education

Bachelor of Science - Psychology

Appalachian State University
Boone, NC
12.2012

Associate of Arts - College transfer

Randolph Community College
Asheboro, NC
05.2009

Skills

  • Risk Management
  • Issues Management
  • Strategic Planning
  • Project Management
  • Risk Assessments
  • Risk Identification & Analysis
  • Security Controls
  • Process Improvement
  • Sourcing
  • Talent Acquisition
  • Talent Management
  • Training & Awareness
  • Regulatory Compliance
  • Administrative Skills
  • Team Collaboration

Security Clearance

Secret Security Clearance

Awards

  • Army Commendation Medal
  • Army Achievement Medal
  • Expert Recruiting Badge
  • 2022 Rookie of the Year

Training

  • Master Resiliency Trainer
  • Diversity & Immigration Liaison
  • Unit Prevention Leader (Drug Testing)
  • Recruiter (ARMY)
  • Former ACE Probation Officer (Apprehension, Capture & Enforcement Team)

Languages

Spanish
Native or Bilingual

Timeline

Probation and Parole Officer / ACE Team/ Extradition Officer

North Carolina Department of Public Safety
09.2017 - 03.2024

Recruiter (Expert Badge) - Recruiting & Retention

Army National Guard
10.2016 - Current

Associate Professional/Intake Specialist

Triad Therapy Mental Health Center
03.2013 - 07.2014

Certified Nursing Assistant

Woodland Hill Rehabilitation Services
09.2008 - 10.2016

Bachelor of Science - Psychology

Appalachian State University

Associate of Arts - College transfer

Randolph Community College

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Esmeralda Mendez