Esmeralda Mendoza
Santa Ana,CA
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Resourceful and professional offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
21
21
years of professional experience
Work History
Payroll Administrator
J7 Equipment
La Habra, CA
01.2024 - Current
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Processed payroll garnishments such as tax liens and child support.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Submitted reports on payroll activities.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Managed employee records on database to maintain accuracy and updated information.
- Developed custom spreadsheets that improved efficiency when calculating commissions, bonuses, or other special pay circumstances.
- Conducted regular audits of payroll data to identify discrepancies and ensure compliance with federal regulations.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Sent bi-monthly reminders for employees to complete and submit time sheets before deadline.
- Maintained confidentiality of employee records and payroll information.
- Audited timesheets and payroll records for accuracy.
- Processed timecards and payroll data for team of employees.
- Tracked employee vacation, sick and personal time.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
Patient Billing and Collections
Fresenius Medical Care
Santa Ana, CA
02.2023 - 07.2023
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
- Enhanced collections efficiency with prompt follow-ups and clear communication with patients.
- Negotiated payment arrangements with delinquent clients, establishing mutually beneficial terms while minimizing losses.
- Maintained strict confidentiality of sensitive information while adhering to company policies regarding privacy protection.
- Reduced outstanding receivables by implementing effective collection strategies.
- Collaborated with cross-functional teams to resolve discrepancies in a timely manner.
- Developed positive relationships with patients, facilitating open communication regarding payment plans and overdue balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Developed and documented collection procedures and policies to comply with government regulations.
- Researched billing errors and discrepancies to initiate corrective action.
- Responded to patient inquiries and provided detailed account information.
- Entered patient details and notes into system for interdepartmental access and review.
Group Insurance Manager
DaVita
03.2014 - 08.2021
- Managed Insurance Department for all of Los Angeles, Orange and San Diego County
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of operations by identifying and targeting areas in need of improvement.
- Recorded goals into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated report data to proactively adjust and enhance operations.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Prepared and recommended long-range plans for development of department personnel.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Mentored, coached and supported direct report team, along with field partners.
Insurance Counselor
DaVita
03.2010 - 03.2014
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
- Supported patients in reviewing insurance contracts, EOBs and SPDs.
- Explained features, advantages and disadvantages of various policies to promote better access to care.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting payments on outstanding accounts.
- Calculated premiums and out of pocket cost for all service providers.
- Maintained high standards of customer service by building relationships with patients and field partners.
- Responded to patient and partners calls swiftly to resolve issues and answer questions.
- Spent ample time with each patient, verbally reviewing and explaining documents for comprehension.
- Built relationships with patients using active listening and issue resolution to provide excellent service.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance coverage.
- Explained advantages, features and disadvantages of various policies to ensure patient is making informed decisions.
- Scheduled fact-finding appointments and consultations to determine patients needs and overall financial situations to determine any financial hardship resources.
- Supported patients by obtaining authorizations and referrals, verifying insurance and making travel accomodations.
- Worked closely with transplant centers to make sure patients stayed insured and active on transplant lists.
- Smart documentation of any and all patient/POC interactions.
- Supported different departments along with my own coverage area when support was needed.
- Worked weekly reports to meet goals and metrics.
Revenue Collections
DaVita
03.2008 - 03.2010
- Processed payments, set up payment plans and worked with delinquent insurance carriers to resolve issues.
- Outbound calls to insurance companies with past due high dollar accounts.
- Professionally negotiated and dealt with insurance carriers to get claims paid.
- Kept case data and contact information up to date to expedite claim processing.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Administrative Assistant
DaVita
03.2007 - 03.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored facility administrator work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Arranged rapid office equipment repair and maintenance with vendors.
- Organized weekly staff meetings and logged minutes for corporate records.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Maintained staff directory and company policy handbook for human resources department.
- Created PowerPoint presentations for business development purposes.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Supported team as a whole not just as an admin, supported floor team when short staffed in taking patients vitals, cleaning stations and keeping patients calm and relaxed during team short staff.
- Admitting new patients and keeping medical records up to date.
- Collecting payments and verifying insurance policies.
Front Office Supervisor
Good Samaritan Medical Clinic
10.2003 - 03.2007
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Coached employees through day-to-day work and complex problems.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Assisted manager with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Dispersed petty cash to employees and collected and managed receipts.
- Interpreted management directives to define and document administrative staff processes.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Standardized office structures and processes to promote collaboration and increased performance.
- Organized documents for company communication, travel vouchers and payment services.
- Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
- Handled office contracts like leases, utilities and employee agreements.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Education
Certified Nurse Assistant/Restorative/Home Health
Casa Loma College, Hawthorne, CA.
Hawthorne, CA06.2006
Skills
- Fluent in English and Spanish
- Interdepartmental Collaboration
- Contract Development and Management
- Customer Relationship Management
- Business Planning
- Customer Service
- Team Leadership
- Business Development
- Medical Billing/Collections and Terminology
- Hiring and Recruitment Knowledge
- Verbal and Written Communication
- Public Speaking
- Project Management
- Training and Development
- Human Resources Understanding
- Staff Development
- Professional Phone Etiquette
- Team Productivity
- PowerPoint Presentations
- Employee Performance Reviews
- Issue and Conflict Resolution
- Insurance Expert
- HIPPA
- OSHA
- Microsoft Outlook
- Workday
- Microsoft Word/Excell
Timeline
Payroll Administrator
J7 Equipment
01.2024 - Current
Patient Billing and Collections
Fresenius Medical Care
02.2023 - 07.2023
Group Insurance Manager
DaVita
03.2014 - 08.2021
Insurance Counselor
DaVita
03.2010 - 03.2014
Revenue Collections
DaVita
03.2008 - 03.2010
Administrative Assistant
DaVita
03.2007 - 03.2008
Front Office Supervisor
Good Samaritan Medical Clinic
10.2003 - 03.2007
Certified Nurse Assistant/Restorative/Home Health
Casa Loma College, Hawthorne, CA.