Esmeralda Mentado
Grand Prairie
Summary
Dynamic professional with a proven track record in installation and repair, and exceptional customer service skills, honed at Tesla and CarMax. Excelled in enhancing customer satisfaction through clear communication and efficient problem resolution. Demonstrates meticulous attention to detail and teamwork, significantly improving operational efficiency.
Overview
5
5
years of professional experience
Work History
Service Technician
Tesla
04.2023 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Sales Associate
Macys Department Store
12.2019 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Inventory Associate
CarMax
05.2022 - 08.2022
- Maintained strict adherence to all company policies and procedures related to inventory management
- Log and track deliveries and vehicle inventory
- Move cars around the site so they are available for customers to view
- Maintain vehicle cleanliness
Education
Associate In Automotive Technology - Automotive
Universal Technical Institute
Irving, TX05.2023
Skills
- Installation and repair
- Attention to detail
- Customer service
- Punctual and reliable
- Flexible and adaptable
- Problem and issue resolution
- Documentation and reporting
- Teamwork and collaboration
- Cash handling
- Flexible schedule
Languages
Spanish
Native or Bilingual
Timeline
Service Technician
Tesla
04.2023 - Current
Inventory Associate
CarMax
05.2022 - 08.2022
Sales Associate
Macys Department Store
12.2019 - 05.2023
Associate In Automotive Technology - Automotive
Universal Technical Institute
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