Esmeralda Miranda
Joliet,IL
Summary
Assisted in management tasks within high-performance environments. Provided effective customer service by addressing issues and inquiries. Achieved high customer satisfaction by promptly resolving requests and concerns. Demonstrated commitment to growth and development within the organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Dunkin' Donuts
Joliet, IL
03.2022 - Current
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Provided friendly costumer service while remaining calm during periods of high volume
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Retail Sales Associate
TJX Marshalls
Berwyn, IL
10.2020 - 02.2022
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree -
Joliet Junior College
Joliet, ILNo Degree - Basic Nursing Assistant Training
Morton College
Cicero, ILNo Degree - Undecided
Dominican University
River Forest, ILHigh School Diploma -
J.Sterling Morton East High School
Cicero, IL05.2020
Skills
- Customer Service
- Attention to Detail
- Adaptable and Flexible
- Store Organization along with Inventory Management
- Friendly and Helpful
- Bilingual
- Multitasking
- Customer relations
Languages
English
Spanish
Certification
Food Safety Handlers Certificate
Timeline
Store Manager
Dunkin' Donuts
03.2022 - Current
Retail Sales Associate
TJX Marshalls
10.2020 - 02.2022
No Degree - Basic Nursing Assistant Training
Morton College
No Degree - Undecided
Dominican University
High School Diploma -
J.Sterling Morton East High School
No Degree -
Joliet Junior College