Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Esmeralda Moncada

Colorado Springs,CO

Summary

Process assistant eager to continue my growth and development as a customer obsessed leader at Amazon.
Experienced in planning and organizational skills that balance work, team support, and
additional responsibilities in a timely and professional manner. I am an effective communicator
with the ability and determination to develop others to succeed. I have bias for action and
consistently seek to improve department processes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

OB Shipping Clerk

Amazon
Salem , OR
03.2020 - Current
  • Took part in achieving 100,000 units shipped for Prime Day 2020 – one of the top TNS
    sites in network
  • Successfully ran shift as primary point of contact on the ship dock during two-month
    absence of Area Manager.
  • Developed 7 of the highest performing Process Guides on the Outbound dock, 4 of which
    have been promoted to Tier 3 or above
  • Partnered with other Process Assistants across all shifts to standardize processes and
    drive improvement
  • Implementing resource allocation changes to improve overall flow of packages post-slam
    to eliminate associate barriers and increase productivity
  • Communicated with transportation team concerning any issues with trailers or TDR
    process and escalated to management when applicable
  • Provided guidance for associates regarding standard operating procedure compliance and
    delivered coaching and training, as well as performance feedback to ensure successful
    shift execution
  • Identified and resolved process issues to encourage smoother procedures, more efficient
    workflow and overall business growth

SHIP DOCK PROCESS GUIDE | AMAZON PDX7

Amazon
Salem , OR
11.2019 - 03.2020
  • Engaged associates on current barriers and developed solutions to solve the problems
  • Effective problem solving skills and ability to quickly adapt to situations that arise
  • Consistently and efficiently manage 60+ Associates at once daily
  • Trained and maintained all standard work processes for every position on the Ship Dock
  • Deep dive root causes of each problem faced and sharing resolutions for future issues

Amazon Associate /Ambassador (Ship Dock)|

Amazon
Salem , OR
09.2019 - 11.2019
  • Excelled rate in positions such as, Sorting, Loading and Water Spider
  • Worked as Lead Sweeper, responsible for ensuring critical packages reached specific trucks in time before their departure
  • Assisted in the on boarding and training of multiple groups of associates as an ambassador for OB ship dock
  • Ensure trailer dock release process is completed to meet deadlines while adhering to all safety procedures
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

Education

Law School -

University Aleksandër Moisiu
Durres Albania
06.2015

Skills

  • Strong commitment to exceptional customer experience, and high level of dedication, and self-motivation
  • I create a strong work ethic by having ownership
  • Excel in selecting and developing individuals with high potential talent
  • Excellent organized and detailed oriented skills with the ability to multi-task
  • Team player who has a strong
    bias for action and has the
    ability to thrive in a fast -paced
    work environment

Timeline

OB Shipping Clerk

Amazon
03.2020 - Current

SHIP DOCK PROCESS GUIDE | AMAZON PDX7

Amazon
11.2019 - 03.2020

Amazon Associate /Ambassador (Ship Dock)|

Amazon
09.2019 - 11.2019

Law School -

University Aleksandër Moisiu

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Esmeralda Moncada