Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esmeralda Ortega

Colby,WI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

20
20
years of professional experience

Work History

Manager

Smart General Cleaning Services LLC
01.2023 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved overall cleanliness by implementing efficient cleaning schedules and procedures.
  • Established safety protocols for the use of chemicals and equipment, reducing workplace accidents.
  • Led a team of cleaners to consistently complete projects on time and within budget constraints.

Head Cook

County Market
05.2018 - 06.2023
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Reduced food waste by implementing inventory management systems and optimizing ingredient usage.
  • Developed new menu items for increased customer satisfaction and repeat business.
  • Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
  • Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
  • Maintained a clean and organized work area, resulting in reduced cross-contamination risks and increased productivity.

General Laborer

Abbyland Foods
01.2004 - 11.2015
  • Improved worksite safety by consistently adhering to established protocols and regulations.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Increased productivity with effective communication and collaboration among team members.
  • Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.

Education

GED -

Northcentral Technical College
Wausau, WI
05.2010

Skills

  • Financial Management
  • Performance Management
  • Workforce Management
  • Strategic Planning
  • Problem Solving
  • Organizational Skills
  • Customer Service
  • Hiring and Training
  • Shift Scheduling
  • Inventory Reconciliation
  • Invoicing
  • Attention to Detail

Languages

Spanish
Native or Bilingual

Timeline

Manager

Smart General Cleaning Services LLC
01.2023 - Current

Head Cook

County Market
05.2018 - 06.2023

General Laborer

Abbyland Foods
01.2004 - 11.2015

GED -

Northcentral Technical College

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Esmeralda Ortega