Esmeralda Perez
Primetime Health
Humble,TX
Summary
Dedicated customer service representative with strong relationship-building skills. Proven ability to manage time effectively and maintain accurate documentation, enhancing client satisfaction and operational efficiency.
Work History
Elderly Caregiver
- Trained new caregivers in best practices for elderly care and safety protocols.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Sales Associate
- Assisted customers in selecting roofing materials, enhancing product knowledge and customer satisfaction.
- Provided accurate product information, ensuring compliance with safety standards and regulations.
- Collaborated with team members to streamline sales processes and improve overall efficiency.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
Customer Service Representative
- Assisted customers with inquiries, providing accurate product information and service options.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Processed orders through CRM systems, maintaining data accuracy and integrity.
- Collaborated with team members to enhance service delivery and improve customer experience.
Education
GED
Skills
Time management
Relationship building
Customer service
Clear communication
Client documentation
Social interaction
Communication assistance
Team collaboration
Documentation and recordkeeping
Attentive to people
I’m bilingual
Timeline
Elderly Caregiver
Primetime Health
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Sales Associate
Jonasa Roofing
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Customer Service Representative
Ironwood
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Sam Houston High School
GED
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