Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Esmeralda Perez Vega

Phoenix,AZ

Summary

Dynamic leader with a proven track record at McDonald's, adept in staff management and customer engagement. Excelled in building relationships, mentoring teams to enhance performance, and implementing strategies that significantly increased sales. Skilled in conflict de-escalation and retail management, fostering a positive work environment and high employee satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Department Manager

McDonald's
05.2023 - 12.2024
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

General Manager

Burger King
06.2021 - 04.2023
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Training and mentoring
  • Task delegation
  • Decision-making
  • Safety and security
  • Customer engagement
  • Goals and performance
  • Retail management
  • Flexible schedule
  • Employee scheduling
  • Conflict de-escalation
  • Scheduling
  • Motivational leadership

Certification

Sersafe.

Foodhandlers.

Timeline

Department Manager

McDonald's
05.2023 - 12.2024

General Manager

Burger King
06.2021 - 04.2023

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Esmeralda Perez Vega