Esmeralda Piniero
Oakwood,GA
Summary
Results-oriented Customer Service Specialist with over 11 years of experience in customer relationship management and database administration. Skilled in resolving complaints and processing orders efficiently, contributing to improved customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
LifeCell Skin Care
Hallandale, Florida
07.2014 - Current
- Assisted customers with product inquiries and service requests.
- Processed orders and managed customer accounts efficiently.
- Provided detailed information on skincare products and application methods.
- Resolved customer complaints through effective communication and problem-solving.
- Coordinated with shipping department to ensure timely delivery of products.
- Educated customers on skincare routines and product benefits accurately.
- Updated customer records in the database for accuracy and compliance..
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
Education
High School Diploma -
McArthur High School
Hollywood05-2011
Skills
- Customer relationship management
- Product knowledge
- Order processing
- Complaint resolution
- Database administration
- Service delivery optimization
Timeline
Customer Service Specialist
LifeCell Skin Care
07.2014 - Current
High School Diploma -
McArthur High School