Overview
Work History
Education
Skills
Languages
Timeline
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Esmeralda Quintana Garcia

San Bernardino,CA

Overview

7
7
years of professional experience

Work History

Barista

The Coffee Bean & Tea Leaf
02.2024 - Current
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs..
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

In-Home Babysitter

Family Services
12.2019 - Current
  • Reviewed and followed parent directions for children's care.
  • Enhanced child development by engaging in stimulating activities and educational games.
  • Strengthened literacy skills in young children through interactive reading sessions designed to foster comprehension development.
  • Supported children''s emotional well-being through active listening, empathy, and gentle guidance during difficult situations.
  • Fostered a safe, nurturing environment by maintaining a clean and organized living space for the children.
  • Implemented consistent routines for homework completion, mealtime, bedtime, and morning preparations to promote structure in daily life.

Boba Barista

Sunright Tea Studio
02.2023 - 01.2024
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Implemented creative solutions for customizing drinks, catering to individual customer preferences.
  • Kept supplies well-stocked by monitoring usage patterns and placing orders in a timely manner.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Used POS system to accurately enter orders and process payments.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.

Food Bank Volunteer

St.Francis Center
06.2017 - 08.2019
  • Collaborated with team members to ensure timely distribution of food to clients in need.
  • Kept warehouses and preparation areas clean and orderly to limit workplace risk.
  • Enhanced community food security by efficiently sorting and distributing donated items.
  • Helped visitors pick out food items from donations.

Education

Undergraduate Baccalaureate - Psychology

California State Polytechnic University, Pomona
Pomona, CA
06.2026

Associate of Arts - Psychology

Santa Monica College
Santa Monica, CA
06.2024

High School Diploma -

32nd St USC Performing Arts And Engineering Magnet
Los Angeles, CA
06.2022

Skills

Excellent Communication

Cash Register Operations

Stocking Supplies and Retail Products

Workstation Maintenance

Order Preparation

Coordinating Orders

Upselling

Product Advertising

Team Collaboration

Punctual and Reliable

Computer Skills

Childcare

Housekeeping

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Barista

The Coffee Bean & Tea Leaf
02.2024 - Current

Boba Barista

Sunright Tea Studio
02.2023 - 01.2024

In-Home Babysitter

Family Services
12.2019 - Current

Food Bank Volunteer

St.Francis Center
06.2017 - 08.2019

Undergraduate Baccalaureate - Psychology

California State Polytechnic University, Pomona

Associate of Arts - Psychology

Santa Monica College

High School Diploma -

32nd St USC Performing Arts And Engineering Magnet

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Esmeralda Quintana Garcia