Esmeralda Quintana Garcia
San Bernardino,CA
Overview
7
7
years of professional experience
Work History
Barista
The Coffee Bean & Tea Leaf
1508 S Riverside Ave
02.2024 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs..
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
In-Home Babysitter
Family Services
Los Angeles, CA
12.2019 - Current
- Reviewed and followed parent directions for children's care.
- Enhanced child development by engaging in stimulating activities and educational games.
- Strengthened literacy skills in young children through interactive reading sessions designed to foster comprehension development.
- Supported children''s emotional well-being through active listening, empathy, and gentle guidance during difficult situations.
- Fostered a safe, nurturing environment by maintaining a clean and organized living space for the children.
- Implemented consistent routines for homework completion, mealtime, bedtime, and morning preparations to promote structure in daily life.
Boba Barista
Sunright Tea Studio
134 S Central, Los Angeles, CA 90012
02.2023 - 01.2024
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Implemented creative solutions for customizing drinks, catering to individual customer preferences.
- Kept supplies well-stocked by monitoring usage patterns and placing orders in a timely manner.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Used POS system to accurately enter orders and process payments.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Food Bank Volunteer
St.Francis Center
1835 S Hope St, Los Angeles CA 90015
06.2017 - 08.2019
- Collaborated with team members to ensure timely distribution of food to clients in need.
- Kept warehouses and preparation areas clean and orderly to limit workplace risk.
- Enhanced community food security by efficiently sorting and distributing donated items.
- Helped visitors pick out food items from donations.
Education
Undergraduate Baccalaureate - Psychology
California State Polytechnic University, Pomona
Pomona, CA06.2026
Associate of Arts - Psychology
Santa Monica College
Santa Monica, CA06.2024
High School Diploma -
32nd St USC Performing Arts And Engineering Magnet
Los Angeles, CA06.2022
Skills
Excellent Communication
Cash Register Operations
Stocking Supplies and Retail Products
Workstation Maintenance
Order Preparation
Coordinating Orders
Upselling
Product Advertising
Team Collaboration
Punctual and Reliable
Computer Skills
Childcare
Housekeeping
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Barista
The Coffee Bean & Tea Leaf
02.2024 - Current
Boba Barista
Sunright Tea Studio
02.2023 - 01.2024
In-Home Babysitter
Family Services
12.2019 - Current
Food Bank Volunteer
St.Francis Center
06.2017 - 08.2019
Undergraduate Baccalaureate - Psychology
California State Polytechnic University, Pomona
Associate of Arts - Psychology
Santa Monica College
High School Diploma -
32nd St USC Performing Arts And Engineering Magnet