Esmeralda Ramirez
Mansfield,TX
Summary
Dynamic and detail-oriented barista with a proven track record in crafting high-quality drinks and delivering exceptional customer service. Committed to fostering teamwork and ensuring seamless operations while adeptly meeting customer needs in fast-paced environments. Highly adaptable and reliable, with expertise in coffee preparation, machine maintenance, and inventory management. Recognized for a friendly and approachable demeanor that enhances customer experiences and builds lasting relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Kwik Kar
Fort Worth, TX
02.2025 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated customer service inquiries, resolving issues promptly and maintaining high satisfaction levels.
- Implemented office procedures to streamline daily workflows and enhance team productivity.
- Trained new staff on reception protocols and customer interaction best practices.
- Conducted follow-up checkups with customers post-visit to ensure satisfaction and address concerns.
Barista
Bay 34th Street
Arlington, TX
01.2025 - Current
- Managed coffee orders along with serving duties and quick, helpful customer support.
- Prepared high-quality beverages in accordance with established recipes and customer preferences.
Manager
Gahwena Coffee Station
Duncanville, TX
2022 - 2025
- Oversaw coffee shop operations to enhance customer satisfaction and build lasting relationships. Guided baristas in training and development while managing social media presence and supervising graphic design for marketing initiatives. Thrived in a dynamic, fast-paced setting.
- Oversaw daily operations to ensure exceptional customer service and product quality.
- Developed training programs for staff to enhance coffee brewing techniques and customer engagement.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Oversaw staff schedules, and adjusted accordingly, filling in when needed
Barista & Trainer
Starbucks
01.2020 - 01.2022
- Cultivated strong customer relationships through attentive service and personalized interactions. Oversaw beverage preparation processes to maintain quality standards. Mentored baristas to enhance their skills and improve team performance. Thrived in a high-energy environment, ensuring efficient service delivery.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Trained new baristas on company policies, beverage preparation techniques, and customer service standards.
- Managed inventory monitoring and order placement to sustain optimal stock levels for high-demand times.
Education
Associate of Arts -
Tarrant County Community College
01-2021
High School - undefined
Lake Ridge High School
01-2019
Skills
- Problem Solving
- Crisis Management
- Creative Thinking
- Time Management
- Leadership
- Customer service
- Adaptability to Change
- Team player
- Opening and closing duties
- Decision-making
Certification
Food Handlers Certification
LANGUAGES
English (Fluent)
Spanish (Some)
Timeline
Customer Service Specialist
Kwik Kar
02.2025 - Current
Barista
Bay 34th Street
01.2025 - Current
Barista & Trainer
Starbucks
01.2020 - 01.2022
High School - undefined
Lake Ridge High School
Manager
Gahwena Coffee Station
2022 - 2025
Associate of Arts -
Tarrant County Community College