ESMERALDA REED
Dallas
Summary
Versatile professional with a strong background in consumer lending and relationship building. Successfully managed a pipeline of 68 loans per quarter, resulting in over $14.5 million in booked loans. Known for attention to detail and maintaining confidentiality while exceeding client expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Loan Officer
Bank of America
10.2022 - Current
- Analyzed customer financial status by gathering their credit, debt, or any credit issue to maximize the approval.
- Work closely with customers to make sure their loan is approved and booked.
- Pipeline of 68 loans per quarter and over $14,500,000 in booked loans.
- Coach customer on how credit could be bettered based on what is currently affecting it.
- Review and explain Wall Street Journal and Margins and how they affect their loan.
- Follow up on potential lead by making outbound calls and tracking them via Salesforce.
- Maintain a strong credit analysis and analytical skills for every customer.
- Follow Credit procedures and guidelines based on each state.
- Managed my pipeline to maximize booking of loans.
- Review needed conditions per customer and make sure a follow up email and phone call is done.
- Analyze P&L, taxes for personal and business for customer to qualify for the credit.
- Responsible for generating daily sales and ensuring quarterly quotas are met.
- Sales experience and Compensation cycles knowledge.
- Manage benchmarking surveys based on customer service provided.
- Ability to handle confidential compensation projects across the team.
- Great mathematical and analytical skills, Salesforce Tracking, and dispositioning.
- Building positive relationships with clients and teammates.
Account Executive and Loan Partner
Success Mortgage Partners, Inc
Plymouth
09.2020 - 08.2022
- Account Executive for the Bilingual Loan Officers Managed by the company.
- Managed 10 or more Loan Officers' and their Pipelines.
- Prepared files for Approval and Pre-approvals.
- Worked closely with Loan officers and underwriters on loans submitted for approvals.
- Analyzed complex client financial needs and provided financial alternatives.
- Product know of Conventional, FHA, VA W2 and Statements loans.
- TRID AND RESPA knowledge.
- Managed pipeline of 6-25 loans a month based on approvals ensuring loan met their closing dates.
- Approved extension of credit and/or making recommendations based on financial capabilities.
- Reviews customers accounts and portfolios to determine any credit issues for the loan.
- Ran and Analyzed DU and LP underwriting and prepared clients' files for a first time approvals.
- Analyzed loan-to-Value ratios, debt-to-income, credit report, income change and assets provided.
- Reviewed Appraisals, Surveys and Title Documentation for accuracy.
- Provided loan counseling to clients and foster trust for future leads.
- Met and Exceeded Financial Center's Funding goal monthly, quarterly, and yearly.
- Held weekly meetings with loan officers and their manager on status of loans and Pipeline needs.
- Accurately booked and ensured loans were funded on time.
- Spanish translator for the whole company and Loan officers assigned to me.
- Assisted customer in completing loan application via Blend.
- Submitted loans for pre-approval and provide approval letter to Real Estates.
- Worked with Real Estates, Lawyers, Title Companies, Appraisers, Banks, and Flood Department, USDA, and VA.
- Ordered tax transcripts for Business Owners.
- Restructure loans when they would not qualify for original submitted program.
- Completed all post-closing checkoff list in order to sell loan to 3rd market investors.
- Analyzed loans and get them ready to meet government guidelines and investors.
- Plymouth, MI
Processor and Underwriter
PennyMac, Mortgage Lending
11.2018 - 09.2020
- Underwrote and processed loans for the Assumption and Modification Department.
- Oversaw 250 plus loans that had been submitted for qualification review.
- Created folders for loans fully analyzed and approved based on documents provided.
- Analyzed credit qualification and hardship to provide solutions for the Modification.
- Reviewed Documents provided like payment history, Death Certificate, Trust, or Divorced Settlement for the Assumption based on the Government program's guidelines.
- Performed the system changes needed once loans were approved.
- Manually underwrote VA, FHA and Conventional and Jumbo loans when system did not provide Approval.
- Exceeded loan approvals per month by doubling my production.
Education
Bachelor's degree -
Business Administration
CASkills
- Portfolio and Pipeline Analyst and Management
- Account Management
- Nurturing and conversion of leads to regular Loan Application
- Consumer Lending Experience
- Customer Service and Relationship Building
- Promotion and Marketing
- Oral Communications and Presentation Skills
- Client Solutions Advisory and Critical Thinking
- Active Listening and Problem Solving
- Coaching and Team training
- Written Communications
- Manage strategy to drive growth and retention
- Customer-facing experience
- Time Scheduling and Call Management
- HMDA and CRA Guidelines
- FHA, VA and Conforming Knowledge
- Data collection for inventory
- ITIN, statement, and paystub loan approval
- HELOC underwriting and margin allocation
- Assumption and Modification of Loans
- Loan Underwriting and approval
- Loan Broker and different guidelines knowledge
- Program Recommendation based on qualification
- SalesForce Knowledge
- Risk Mitigation
- Management Skills
- Compliance and Audit Expert
- Effective at follow-up on Leads
- Blend and Monday knowledge
- Credit evaluation
- Loan Origination knowledge for Commercial and Mortgage
- Financial documentation
- Regulatory compliance
- Customer relationship management
- Sales strategy and Market Analysis
- Customer service-focused and Problem solving
- Commercial lending underwriting knowledge
- Risk management assessments
- Secondary Market Sales and Document Support
- Loan servicing and payment arrangements
- Financial planning expert and Risk Assessment
Languages
Spanish
Professional
Accomplishments
- Top Performer
Certification
- CTP Certification in process
Timeline
Loan Officer
Bank of America
10.2022 - Current
Account Executive and Loan Partner
Success Mortgage Partners, Inc
09.2020 - 08.2022
Processor and Underwriter
PennyMac, Mortgage Lending
11.2018 - 09.2020
Bachelor's degree -
Business Administration