Joshua Deschaine
Columbus,OH
Summary
Dynamic banking professional known for delivering exceptional customer experiences while ensuring compliance and efficiency. Proven ability to enhance loan processing and foster strong member relationships, resulting in increased satisfaction and business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Loan Officer
First Service Federal Credit Union
Groveport, OH
04.2025 - Current
- Conducted credit analysis to assess borrower eligibility.
- Evaluated loan applications for accuracy and completeness.
- Processed loan documents using industry-standard software systems.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Assisted members in understanding loan products and services.
- Cultivated relationships with potential customers to drive loan applications and business growth.
- Maintained compliance with lending regulations and internal policies.
- Collaborated with team members to streamline loan processing tasks.
- Instructed clients on financial literacy and borrowing practices to empower informed decision-making.
- Delivered exceptional customer service to ensure member satisfaction and retention.
- Delivered high levels of customer service to facilitate smooth processes.
Customer Service Manager(AGM)
Wendy's
New Albany, USA
10.2022 - 04.2025
- Managed customer service inquiries and complaints, ensuring timely resolution to enhance customer satisfaction.
- Resolved customer inquiries and issues with effective problem-solving techniques.
- Coordinated staff schedules to optimize workflow and productivity.
- Trained new employees on company policies and procedures.
- Implemented process improvements, streamlining operations to enhance overall efficiency.
- Facilitated communication between departments, improving collaboration and service delivery.
- Assisted in managing daily operations and team activities.
- Monitored inventory levels and ordered supplies to maintain stock.
Branch Manager Trainee
Lendmark Financial Services
Reynoldsburg, USA
12.2021 - 09.2024
- Managed daily branch operations to ensure smooth workflow.
- Trained team members to enhance sales skills, contributing to sales goal achievement.
- Built strong client relationships, resulting in enhanced service delivery and customer satisfaction.
- Assisted customers in understanding financial products and services.
- Handled customer inquiries and resolved issues promptly and efficiently.
- Collaborated with team members to enhance branch performance strategies.
- Implemented compliance procedures to uphold company policies and regulations.
- Conducted market research to uncover growth opportunities, informing branch strategy.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Monitored competitor activities in order to stay ahead of the competition.
- Prepared monthly financial statements for management review.
Education
High school diploma -
Reynoldsburg High School
ReynoldsburgSkills
- Loan processing
- Credit analysis
- Compliance management
- Financial literacy education
- Customer relationship management
- Sales strategy development
- Team collaboration
- Problem solving
- Effective communication
- Detail orientation
- Time management
- Conflict resolution
- Customer service
- Banking
- Mortgage lending
- Proficient in 10-key
- Financial transactions expertise
- Business development
- Underwriting expertise
- Sales pipeline maintenance
- MS office guru
- Portfolio management
- Loan servicing
Certification
NMLS 855866
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Loan Officer
First Service Federal Credit Union
04.2025 - Current
Customer Service Manager(AGM)
Wendy's
10.2022 - 04.2025
Branch Manager Trainee
Lendmark Financial Services
12.2021 - 09.2024
High school diploma -
Reynoldsburg High School