Open To Work
Kayla Jones
Dallas,TX
Summary
Results-oriented professional with over 10 years of customer service experience, recognized for enhancing customer satisfaction. Expertise in risk assessment and regulatory compliance within financial services. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Loan officer
Mariner Finance
Mesquite, Tx
04.2023 - 12.2025
- Facilitated communication between clients and underwriting teams to streamline loan processes.
- Guided clients through loan application procedures and documentation requirements.
- Analyzed credit reports to determine borrower creditworthiness and potential challenges.
- Collaborated with team members to develop effective loan solutions for diverse clients.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Coordinated communication between clients and internal teams effectively.
- Managed client accounts to ensure satisfaction and retention.
- Provided product knowledge and support to clients regarding services offered.
- Developed strong relationships with key clients to enhance loyalty.
Property Scout
Brown Paper Bag Co/ Loc It In LLC
Dallas, Tx
02.2022 - 04.2023
- Carefully identified real estate opportunities; sold, rented, invested properties and vacant land.
- Presented leads to our real estate firm and title company.
- Engaged with local vendors to establish relationships and obtain resources.
Supervisor
FNBT|First Convenience Bank
Dallas, Tx
05.2021 - 04.2022
- Trained branch personnel on policies, procedures, and relevant laws to ensure compliance.
- Maintained audit compliance and achieved satisfactory audit ratings consistently.
- Motivated team in sales and service skills, overseeing discipline processes to retain business.
- Collaborated with management on branch sales goals, developing contests and communicating incentives.
- Initiated targeted sales strategies to meet production goals effectively.
- Ensured adherence to ID guidelines, enhancing customer privacy and reducing risk of losses.
- Investigated special account inquiries, coordinating with legal counsel and various departments.
- Supervised daily bank operations, ensuring strict compliance with established policies.
Store Manager
DTLR|Villa
09.2015 - 03.2021
- Hired, trained and coached staff to produce efficient results with low turnover rates.
- Coached and trained staff to ensure excellent performance with customer service.
- Managed staff scheduling in accordance to conversion analytics.
- Managed budgets and established sales goals in accordance to sales forecasts to maximize profit margins.
- Directed sales floor activities to ensure excellence in service and resolved store level problems.
- Maintained visual standards of product and ensured adequate stock levels.
- Managed merchandise selection for window displays and stocked in accordance to company standards.
- Applied internal and external theft strategies that decreased shrinkage.
- Managed sales floor activities in visual standards and customer service experience.
- Maintained visual standards of product and ensured adequate stock levels.
- Oversight over POS systems and returns/exchanges.
- Entered in data from daily reports in a diligent manner.
Asst Manager
Jimmy Jazz
10.2011 - 09.2015
- Coached and trained staff to ensure excellent performance with customer service.
- Focused on coaching staff with sales floor awareness to ensure sales goals were met.
- Directed sales floor activities to ensure excellence in customer service and resolved customer issues.
- Managed window displays and stocked sales floor in accordance to company standards.
- Maintained visual standards of product and ensured adequate stock levels were kept.
- Developed internal and external theft strategies that decreased shrinkage.
- Oversight over POS systems and returns/exchanges.
Sales Associate
Dress Barn
01.2011 - 10.2011
- Maintained a constant presence on the sales floor to address customer needs.
- Signed up customers for marketing lists and embraced company loyalty programs.
- Enthusiastically engaged with customers and made sure to answer inquiries with depth.
- Persuasive communication was exercised with purpose, attention and compassion.
Teachers Assistant
Children's Safari
08.2010 - 10.2011
- Created and executed lesson plans that promoted student engagement.
- Handled all aspects of activity planning and curriculum development.
- Coordinated after school tutoring hours for children in need of additional support.
- Implemented efficient disciplinary measures that significantly decreased disruptions.
Education
Some College (No Degree) -
Eastfield College
Mesquite, TXSkills
- Customer service and support
- Financial advising
- Market analysis
- Loan processing
- Credit analysis
- Customer relationship management
- Training and coaching
- Supervisory skills
- Federal compliance
- Banking expertise
- Oral and written communication
- Computer proficiency
- Collaboration
- Problem solving
- Teamwork
- Creativity
- Integrity
- Self-awareness
- Active listening
- Equifax application engine
- Cash handling
- Loan origination
- Friendly
Certification
All lines adjuster license
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
$45000/yr - $200000/yrTimeline
Loan officer
Mariner Finance
04.2023 - 12.2025
Property Scout
Brown Paper Bag Co/ Loc It In LLC
02.2022 - 04.2023
Supervisor
FNBT|First Convenience Bank
05.2021 - 04.2022
Store Manager
DTLR|Villa
09.2015 - 03.2021
Asst Manager
Jimmy Jazz
10.2011 - 09.2015
Sales Associate
Dress Barn
01.2011 - 10.2011
Teachers Assistant
Children's Safari
08.2010 - 10.2011
Some College (No Degree) -
Eastfield College