Summary
Overview
Work History
Education
Skills
Timeline
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Natasia Washington

Natasia Washington

Royse City,TX

Summary

Inside Sales Representative driven to obtain new customers quickly. Expertly generates and increases sales while delivering top-notch customer service. Achieves and consistently exceeds monthly sales goals through strong work ethic and tenacity.

Overview

10
10
years of professional experience

Work History

Senior Loan Officer

New American Funding
Addison, TX
12.2022 - Current
  • Processed challenging loan applications for first-time borrowers, self-employed applicants and borrowers with problematic credit histories.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Built and maintained excellent professional relationships with key contacts to obtain potential leads.
  • Reviewed customer accounts to determine on-time payments and loan terms compliance.

Licensed Mortgage Professional

Mr. Cooper
Dallas, TX
05.2021 - 08.2021
  • Kept detailed records regarding approved, denied and received loan applications.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Tracked and managed new leads and followed up on referral business.
  • Improved loan applications and documentation by informing applicant of additional requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.

Mortgage Analyst

Reliance First Capital
Dallas, TX
03.2019 - 03.2021
  • Outperformed company average in achieving loan processing turnaround time of 21 days or less.
  • Developed and maintained relationships with local real estate agents.
  • Assessed financial means and desires of each client in order to set up appropriate mortgage packages.
  • Analyzed new markets and developed referral networks to locate new loan prospects.
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information.
  • Managed pipeline for originated loans through closing and complete required management reports.
  • Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Collaborated with company teams to expedite loan approval processes.

Senior Sales Representative

Auto Assure LLC
Plano, TX
08.2013 - 02.2019
  • Made outbound sales calls to contact prospective leads, using effective communication skills.
  • Asked open-ended questions to determine customer requirements and help identify correct products and services.
  • Maintained database of customer and sales information using SalesForce software.
  • Closed sales by building rapport and overcoming objections.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Set up and activated customer accounts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Processed payments over phone and set up recurring drafts.
  • Completed skip traces on customers failing respond to collection efforts.
  • Called lead lists resulting from various marketing campaigns to achieve sales.
  • Documented sales call data in company software.

Education

High School Diploma -

Treasure Island Job Corps
San Francisco, CA
08.2004

Business Management

Pikes Peak Community College
Colorado Springs, CO

Skills

  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Upselling Products and Services
  • Creative Problem Solving
  • Upselling Products and Services
  • Verbal and Written Communication
  • Salesforce Software
  • Teamwork and Collaboration
  • Time Management
  • Highly Professional
  • Conflict Resolution
  • Troubleshooting Network Issues
  • Customer Service Support
  • Deep knowledge of bankruptcy processes
  • Financial transactions expertise
  • Loans
  • Sales expertise
  • Credit
  • Financial services

Timeline

Senior Loan Officer

New American Funding
12.2022 - Current

Licensed Mortgage Professional

Mr. Cooper
05.2021 - 08.2021

Mortgage Analyst

Reliance First Capital
03.2019 - 03.2021

Senior Sales Representative

Auto Assure LLC
08.2013 - 02.2019

High School Diploma -

Treasure Island Job Corps

Business Management

Pikes Peak Community College

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Natasia Washington