Diana Arreola
LASVEGAS,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills
Overview
18
18
years of professional experience
Work History
Loan Officer
CASH 1 Loans
Las Vegas
05.2025 - Current
- Guided customers through the loan process, addressing questions and concerns.
- Reviewed financial documents for accuracy and completeness before submission.
- Educated clients on various loan products and terms available at CASH 1 Loans.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Recommended loan approvals and denials based on customer loan application reviews.
- Approved or denied loan applications based on established guidelines.
- Performed daily maintenance of loan applicant database.
- Provided customer service support throughout the entire process from application through closing.
- Collected past due loans, keeping credit and collateral exceptions within policy ranges.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Improved loan applications and documentation by informing applicant of additional requirements.
Order Picker
Amazon
Sacramento, California
01.2022 - 09.2023
- Operated handheld scanners to accurately track and locate products.
- Picked customer orders quickly and efficiently from designated areas.
- Collaborated with team members to maintain organized inventory storage.
- Followed safety protocols to ensure a secure working environment.
- Loaded products onto delivery carts for timely shipment preparation.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Achieved productivity and accuracy standards to meet company guidelines.
Seasonal Worker
Amazon
Las Vegas, NV
11.2019 - 02.2020
- Operated material handling equipment in fast-paced warehouse environment.
- Assisted in sorting and packing customer orders for efficient delivery.
- Maintained cleanliness and organization of work areas throughout the shift.
- Loaded and unloaded freight using forklifts and pallet jacks.
- Inspected shipments for damage or discrepancies before processing.
- Collaborated with team members to maintain workflow efficiency.
- Loaded and unloaded freight from trucks using a forklift, pallet jacks, and hand trucks.
- Used boards and pallets to stack freight at designated locations.
- Scanned and documented freights and assigned appropriate marking labels with identifying information.
Daycare Worker
Little round up daycare
LASVEGAS
09.2017 - 12.2018
- Supervised children during playtime and structured activities.
- Assisted with daily meal preparation and distribution for children.
- Implemented educational games to promote learning and development.
- Supervised children during playtime to ensure safety and well-being.
- Maintained a clean and organized classroom environment for optimal learning.
- Monitored children's behavior and provided guidance for positive interactions.
- Supervised children during meal times, playtime, and other activities.
- Taught children foundational skills in colors, shapes and letters.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Created a positive, nurturing environment for young students.
- Ensured safety of all children by monitoring playground equipment use.
- Read aloud and played alphabet games to encourage early literacy.
- Implemented hands-on, play-based strategies for experiential learning.
Los Ángeles El paso limousine express
Ticket Attendant
Las Vegas, Nevada
05.2016 - 09.2016
- Completed day-to-day duties accurately.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assisted customers with ticket purchases and travel inquiries.
- Handled cash and credit transactions efficiently and accurately.
- Managed schedule changes and updated travelers on flight statuses.
- Checked luggage and directed passengers to concourses and piers.
- Created labels for checked bags according to airline policy.
- Verified passenger identification documents for international flights.
- Sold, printed, and issued tickets to customers following all applicable guidelines.
Customer Service Cashier
Melsrose family fashion
Las Vegas, Nevada
06.2014 - 08.2016
- Assisted customers with product inquiries and recommendations.
- Processed transactions accurately using cash register systems.
- Maintained cleanliness and organization of the checkout area.
- Processed transactions quickly and accurately at the point of sale.
- Collaborated with team members to meet daily sales goals and objectives.
- Managed inventory levels by restocking items and organizing backroom areas.
- Greeted customers and provided excellent customer service.
- Maintained a neat and organized sales floor.
- Operated the cash register to complete transactions.
Cashier Team Lead
McDonald's
Las Vegas, Nevada
05.2008 - 08.2013
- Managed cash handling procedures to maintain accuracy and minimize discrepancies.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Assisted with training new cashiers and customer service team members.
- Developed strong working relationships with team members to foster collaboration.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Handled cash, credit, and digital payments using point-of-sale systems.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
Rancho High School
Las Vegas, NevadaSkills
- Loan processing
- Loan servicing
- Documentation procedures
- Loans
- Cash handling
- Attention to detail
- Effective communication
- Team collaboration
- Bilingual in Spanish
- Team player
- Friendly
Languages
English
Professional
Latin
Professional
Timeline
Loan Officer
CASH 1 Loans
05.2025 - Current
Order Picker
Amazon
01.2022 - 09.2023
Seasonal Worker
Amazon
11.2019 - 02.2020
Daycare Worker
Little round up daycare
09.2017 - 12.2018
Los Ángeles El paso limousine express
Ticket Attendant
05.2016 - 09.2016
Customer Service Cashier
Melsrose family fashion
06.2014 - 08.2016
Cashier Team Lead
McDonald's
05.2008 - 08.2013
Rancho High School