Esmeralda San Andres
San Diego,CA
Summary
Experienced security leader with 5+ years of expertise in injury prevention and hospitality security. Demonstrated ability to develop and implement effective safety protocols, reducing incidents and improving guest safety. Skilled in leading and training security teams to create a secure and welcoming environment. Proficient in utilizing cutting-edge technology and data-driven strategies to mitigate risks and optimize operations. Committed to upholding the highest standards of safety and security in the hospitality industry, ensuring a safe and enjoyable experience for guests and staff.
Overview
11
11
years of professional experience
Work History
Operations & Asset Protection Supervisor
Macy's/ Bloomingdale's
01.2023 - Current
- Developed a system that focused mainly on operations and how to prevent losses
- Oversaw the proper use of security equipment such as CCTV cameras, alarm systems, and electronic article surveillance devices.
- Maintained accurate records of investigations, incidents, training sessions, audit findings, and other relevant documentation related to asset protection operations.
- Reduced inventory shrinkage by conducting thorough audits, identifying discrepancies, and recommending corrective actions.
Safety & Security Supervisor
Hotel del Coronado by Hilton
06.2021 - 01.2023
- Identified potential security risks and vulnerabilities at Hotel del Coronado by Hilton and developed proactive measures to mitigate within 757 guest rooms dispersed across 5 distinct buildings.
- Organized multi-departmental meetings to discuss ongoing issues related to workplace health, safety, or security concerns.
- Enhanced security measures for company assets through the integration of advanced surveillance systems and access control protocols.
- Developed training materials and facilitated group sessions on topics such as workplace violence prevention, emergency response procedures, and first aid/CPR certification.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
Safety & Security Officer
Hotel del Coronado by Hilton
10.2020 - 06.2021
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premise within- 757 guest rooms across 5 buildings.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Monitored CCTV cameras and alarm systems for security breaches.
Physical Therapist Aide
Scripps Health
01.2021 - 01.2022
- Taught patients how to live within limits of capabilities and celebrated successes.
- Acted as liaison between clinic and insurance providers, expediting claims processing through accurate submission of required documentation for timely reimbursement.
- Supported optimal patient care by efficiently setting up therapy equipment according to therapist specifications before each session.
Assistant Manager/Area Supervisor
Ross Stores, Inc.
01.2014 - 01.2018
Sales & Retail Representative
Hotel Del Coronado
07.2018 - 03.2020
Education
Bachelor of Science - Kinesiology
San Diego State University
San Diego, CAAssociate of Science - Kinesiology
San Diego City College
Associates in Humanities -
San Diego City College
Certificate - Hospitality Management
Cornell College
01.2023
Skills
- Strategic Planning
- Operations Management
- Cost Optimization
- Risk Assessment
- Team Building & Training
- Incident Reporting
- Emergency Response Planning
- Internal Audits
- Analytical Skills
- Security Systems Management
PROFESSIONAL TRAINING
- InfraGard
- SDORCA
- Business Essential -Cornell College
- Project Management- Spelman University
- OSHA & CAL/OSHA (10-30)
- EMT training
Activities
- Adaptive Spots Training Volunteer - San Diego State University
- Online Spanish Instructor - Suffolk Virginia Public Library
- Track Team Captain - San Diego City College
- Cross Country Team Captain - San Diego City College
Timeline
Operations & Asset Protection Supervisor
Macy's/ Bloomingdale's
01.2023 - Current
Safety & Security Supervisor
Hotel del Coronado by Hilton
06.2021 - 01.2023
Physical Therapist Aide
Scripps Health
01.2021 - 01.2022
Safety & Security Officer
Hotel del Coronado by Hilton
10.2020 - 06.2021
Sales & Retail Representative
Hotel Del Coronado
07.2018 - 03.2020
Assistant Manager/Area Supervisor
Ross Stores, Inc.
01.2014 - 01.2018
Bachelor of Science - Kinesiology
San Diego State University
Associate of Science - Kinesiology
San Diego City College
Associates in Humanities -
San Diego City College
Certificate - Hospitality Management
Cornell College
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