ESMERALDA SANTIAGO
Alexandria,VA
Summary
Experienced Fraud Detection Analyst with strong skills in critical thinking with a desire to take on new challenges. A highly dependable worker, organized, proactive, and punctual with detail- oriented mentality. Always proficient at decision making while maintaining a high level of ownership.
Overview
3
3
years of professional experience
Work History
Fraud Detection Analyst
Bank Of America
Tampa, FL
05.2021 - 03.2024
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity
- Participated in group discussions with team members to develop new ways to combat fraud
- Evaluated fraud codes to determine the root causes and what information was being requested and submitted all required information and ensured all responses were submitted within the guidelines in a private and confidential manner
- Always maintaining accuracy with every account to prevent any risk factors
- Being well trained with advance knowledge of federal and state regulations and company policies
- Investigated applications, transaction reports, and customer account information for money laundering and fraud risks
- Investigated and resolved instances of First Party Fraud, ID theft, Account Takeover, and Invalid disputes.
- Adapted to ever-changing software, assisted with trainings, and troubleshooting of general questions about processes and systems
- Monitored transactional records, compared documents, and analyzed accounts for fraud
- Preventing financial loss by identifying fraudulent/ risky behavior
- Detail-oriented team player with strong organizational skills
- Ability to handle multiple projects simultaneously with a high degree of accuracy
- Trained others in fraud detection and prevention techniques.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Communicated with company personnel, utilizing active listening and interpersonal skills.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Performed general accounting handling functions such as closing accounts and placing accounts on hold.
- Documented investigative findings in reports.
Education
Bachelor of Arts - Criminal Justice
University of South Florida
Tampa, FL08.2023
Skills
- Fraud Prevention
- Risk Assessment
- Fraud Investigation
- Detail Oriented
- Creative problem solver
- Active Listening
- Meeting Deadlines
- Fluent in Spanish
- Verbal and Written Communication
- Proficient in Software
- Report Preparation
Languages
Spanish
Native/ Bilingual
Mixteco
Professional
Timeline
Fraud Detection Analyst
Bank Of America
05.2021 - 03.2024
Bachelor of Arts - Criminal Justice
University of South Florida