Esmeralda Segura

Process export letters of credit and documentary collection payments.

Prepares payment, settlement schedules, and disbursements for our clients.

Examining all transactions to ensure they meet Anti-Money Laundering and Office of Foreign Asset Control guidelines.

Input data into the system regarding items such as new documents, payments, assess fees, closing/reinstating files, etc.

Analyze accounts and accurately process monetary transactions and/or assess applicable fees.

Dedicated to meet and exceed service level agreements while maintaining high volume of court orders .

Ensure the legality of all documents and transactions.

Respond to, discuss, and assess with our customers and attorneys concerns regarding their legal mandate.

Respond to incoming calls and provide a consistent and timely service experience.

Discuss personal financial needs with customers and answer any inquiries they may have.

Monitor accounts and look for red flags that could be fraudulent and escalate if applicable.

Dedicated to meet and exceed service level agreements while performing excellent customer service.