Neha Misra
Galloway
Summary
Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and productivity as well as achieving branch goals. Personable teller with several years of experience assisting customers with questions, processing transactions and handling clerical and administrative duties. Punctual and hardworking professional commended for high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations.
Overview
10
10
years of professional experience
Work History
Banking Associate
TD Bank
Absecon
10.2024 - Current
- Assisted customers with account inquiries and transactions daily.
- Processed loan applications and verified customer information efficiently.
- Managed cash handling and balanced registers at end of shifts.
- Conducted compliance checks to ensure regulatory adherence consistently.
- Resolved customer complaints by providing solutions and support promptly.
- Assisted customers with opening new accounts, processing deposits and withdrawals, and providing account information.
- Ensured that all documentation was accurate prior to submitting for approval or processing.
- Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.
- Monitored customer accounts for suspicious activity or unauthorized transactions.
- Assisted other departments within the bank when needed such as answering phones or filing documents.
- Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits, and account services.
- Analyzed financial transactions for suspicious activity and compliance issues.
- Responded promptly to inquiries from customers regarding their accounts or transactions that may be linked to potential money laundering schemes.
- Advised customers on bank products, services and financial planning options.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Customized products and services to meet specific banking requirements.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Assisted customers with account openings and service inquiries.
Bank Teller
TD Bank
Galloway
06.2016 - Current
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Welcomed customers and offered pleasant service during entire transaction.
- Responded and assisted customers with account inquiries and updates.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Built and maintained client relationships through quality, personalized interactions.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Maintained confidentiality of bank records and client information.
- Delivered exceptional service to customers in person or over telephone.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Maintained accurate records of all financial transactions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Adhered to financial services security and audit procedures.
- Verified amounts and integrity of every check or funds transfer.
Sales Associate
Garage Clothing Store
Galloway
05.2015 - 06.2016
- Assisted customers with product selection and provided styling advice.
- Maintained store appearance through regular cleaning and merchandising tasks.
- Processed transactions accurately using POS systems and cash handling procedures.
- Managed inventory levels by restocking shelves and organizing backroom supplies.
- Collaborated with team members to enhance customer service and store operations.
- Trained new staff on company policies, sales techniques, and product knowledge.
- Addressed customer inquiries and resolved issues efficiently to ensure satisfaction.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Master of Arts - Economics
Punjab University
LudhianaSkills
- Cash counting
- Customer Needs Assessment
- Financial Transactions
- Money Handling
- Account updating
- Financial compliance
- Risk assessment
- Audit procedures
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Attention to detail
- Banking software
- Trustworthiness and integrity
- Stress tolerance
- Customer relationship management
- Money transfer systems
- Professionalism and courtesy
- Risk management
- Data entry efficiency
- Multitasking and organization
- Financial software
- Decision-making
- Financial literacy
- Transaction processing accuracy
- Financial record keeping
- Financial advising
Timeline
Banking Associate
TD Bank
10.2024 - Current
Bank Teller
TD Bank
06.2016 - Current
Sales Associate
Garage Clothing Store
05.2015 - 06.2016
Master of Arts - Economics
Punjab University