Courtney Ritchie
New Market,VA
Summary
Detail oriented employee with a strong background in customer service and task prioritization. Proven ability to streamline processes and educate clients based on their personal needs. Very detail oriented and have proven to be a quick learner. Notary for the state of VA.
Overview
6
6
years of professional experience
Work History
Universal Banking Associate III
First Bank
Woodstock, VA
07.2024 - Current
- Manage daily cash transactions ensuring accuracy and compliance with bank policies using the Jack Henry system
- Opened deposit accounts for customers including checking, savings, CD’s, and IRA’s
- Educated customers on digital banking tools and services, promoting digital adoption.
- Trained new staff on banking procedures and policies.
- Maintained compliance with banking regulations and internal policies.
- Assisted customers by phone and in person by answering banking questions and recommending solutions..
- Advised customers on how best to manage their finances in order to maximize returns.
- Maintained a thorough knowledge of bank products, services, policies, procedures, regulations and compliance requirements.
- Monitored customer accounts for suspicious activity or unauthorized transactions.
- Provided customer service to clients regarding banking products and services.
- Performed daily operations such as balancing cash drawers and reconciling transactions.
- Communicated loan options clearly to clients and addressed their inquiries.
- Processed loan applications
Head Waitress/Cashier
Kathy's Home Cooking Cafe
New Market, VA
06.2022 - 10.2024
- Recommended and upsold additional menu items to improve sales.
- Stocked server areas with supplies throughout shift.
- Handled guest needs with upbeat attitude and attention to detail.
- Checked with guests upon delivery of food items to promote patron satisfaction.
- Monitored financial transactions, ensuring customers got the right change when paying for their meal.
- Trained new staff members in proper serving techniques, menu knowledge, and customer service skills.
- Delivered genuine hospitality and greeted customers upon arrival.
Office Clerk
Shenandoah Valley Livestock Sales
Harrisonburg, VA
11.2021 - 06.2022
- Fielded incoming calls and took detailed messages.
- Organized and maintained office files for easy retrieval.
- Scanned, indexed and stored records to manage filing system.
- Prioritized tasks independently to best support office needs.
- Shredded older files and confidential information to reduce security risks.
- Greeted visitors at reception, answering questions and providing direction.
- Maintained confidentiality and discretion working with sensitive material.
E-Commerce personal shopper
Walmart
Timberville, VA
01.2021 - 09.2021
- Provided superior customer service, answered questions, and resolved customer complaints.
- Drove client satisfaction through detailed and current product knowledge.
- Effectively managed time to ensure each purchase was tailored to customer's needs.
- Exceeded sales goals daily by accessing all avenues of product, including use of web locator to fulfill client's specific requests.
- Answered customers' questions about products, prices, and availability.
- Corresponded with personal clients through phone calls and emails, scheduling fitting appointments while introducing new products for presale.
Main Cashier
Save A Lot Food Stores
Mt jackson, VA
05.2020 - 10.2020
- Operated POS systems to process payments, verify pricing, and monitor stock levels.
- Corrected problems with team members through training and corrective discipline.
- Ensured shelves and produce were completely stocked with new and fresh merchandise.
- Answered incoming telephone calls to provide information and answer questions.
- Delivered superior customer service and answered questions regarding product locations, pricing, and promotions.
- Assisted customers or junior cashiers with returns and price overrides.
- Resolved customer complaints tactfully and completely.
- Maintained tidy and orderly store appearance.
- Verified product prices and promotional signage to resolve discrepancies.
Education
Associate of Applied Science - Accounting
Laurel Ridge Community College
Middletown, VAAdvanced Studies -
Stonewall Jackson High School
Quicksburg, VASkills
- Cash counting
- Jack Henry (Xperience)
- Microsoft
- Customer service
- Leadership
- Public Notary
- Public speaking
- Task prioritization
- Multitasking
- Analytical thinking
- Math
- Computer
- Data Entry
- File Organization
Timeline
Universal Banking Associate III
First Bank
07.2024 - Current
Head Waitress/Cashier
Kathy's Home Cooking Cafe
06.2022 - 10.2024
Office Clerk
Shenandoah Valley Livestock Sales
11.2021 - 06.2022
E-Commerce personal shopper
Walmart
01.2021 - 09.2021
Main Cashier
Save A Lot Food Stores
05.2020 - 10.2020
Associate of Applied Science - Accounting
Laurel Ridge Community College
Advanced Studies -
Stonewall Jackson High School