Esmeralda Sey
Rocky Hill,CT
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Sales & Operations Manager
AVIS BUDGET GROUP
11.2024 - Current
- Prepare financial and operational reports, monitor expenses, and control budgets effectively.
- Implement strategies to meet or exceed sales targets, upsell additional services, and manage pricing strategies.
- Oversee daily operations to ensure efficient workflow, and customer satisfaction.
- Schedule and manage employee shifts to ensure optimal staffing levels, and operational efficiency.
- Process payroll on a timely basis, ensuring accurate compensation for employees, and compliance with company policies and procedures.
Sales & Operations Assistant Manager
PENSKE TRUCK LEASING
12.2022 - 01.2024
- Served as the primary point of contact for developing and securing new accounts.
- Managed vendor payments, ensuring timely processing, approval, and payment of all invoices in accordance with established timelines.
- Provided expert guidance to customers in selecting the most suitable truck class for their business or household-moving requirements.
- Maintained communication with customer service and dispatch to coordinate deliveries.
Customer Service Associate
ENTERPRISE RENT-A-CAR
05.2022 - 08.2022
- Coordinated daily functions of sales, fleet, marketing, customer service, and sales.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Met competitive sales requirements monthly through strategic upselling of ancillary products.
- Addressed customer questions and concerns regarding products and services.
- Handled customer orders in person and via telephone, boosting monthly revenue.
Education
Bachelor of Science - Health Science
Goodwin University
East Hartford08-2022
Skills
- Financial reporting
- Strategic Sales Planning
- Fleet management
- Active Listening Abilities
- Customer service
- Account management
- Team collaboration
- Time management
- Staff training
- Salesforce optimization
- Database management
- Brand-building strategies
- Salesforce software
- Multitasking capacity
- Client retention
- Verbal and Written Proficiency
- Prospect management
- Operational efficiency
- Budget management
Accomplishments
- Exceeded Sales Targets- Increased sales targets by 15% through strategic upselling and pricing adjustments.
- Optimized Operational Costs- Reduced operational costs by 12% by implementing budget control measures and monitoring expenses.
- Boosted Store Revenue- Successfully managed fleet size to increase revenue by 20% annually.
- Enhanced Customer Satisfaction- Improved customer satisfaction by 25% through effective communication and service provision.
Languages
English- Fluent
Spanish- Conversational
References
References available upon request.
Timeline
Sales & Operations Manager
AVIS BUDGET GROUP
11.2024 - Current
Sales & Operations Assistant Manager
PENSKE TRUCK LEASING
12.2022 - 01.2024
Customer Service Associate
ENTERPRISE RENT-A-CAR
05.2022 - 08.2022
Bachelor of Science - Health Science
Goodwin University
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